A WORLD OF INSPIRATION


In addition to the highlighted sessions on pages 6-10, delegates can also attend the following presentations and debates taking place in Inspiration Zones around the show floor


EUROPE INSPIRATION ZONE Find this inspiration zone on EU80, in the north-west corner of the European region (West Entrance)


EUROPE THE BOULEVARD AMERICAS


MIDDLE EAST


AFRICA ASIA


Taking Responsibility for Safety & Security Monday 13:45-14:45 For countries and destinations, reputational risks can be high when incidents happen whether they are caused by natural disasters, health scares, crime, conflicts, or actions by terrorists, so the protection of tourists, investments and livelihoods is essential. What can be done to minimise the risks and create greater resilience? What measures should be in place in destinations to provide reassurance to visitors? This session is moderated by Martin Brackenbury, advisor to the secretary general of UNWTO.


Meet The Travel Leaders: Simon Vincent OBE, Hilton Monday 16:00-17:00 Hilton is celebrating its 100th birthday and is a strong player in global markets. Ben Ross, deputy head of travel, The Telegraph, will quiz Hilton’s executive vice- president and president Europe, Middle East & Africa, before taking questions from the floor.


Powered by People: Why Customer- centricity Is the Key to Innovation Tuesday


16:15-17:15 Wendy Olson Killion,


Decarbonising Travel and Tourism: Is the Industry Doing Enough? Wednesday 11:15-12:15 There is a growing awareness of the climate change crisis with school strikes and the Extinction Rebellion movement. Business as usual is no longer sensible and is increasingly recognised as a poor business strategy. This panel will share their views about how we can address the challenge of reducing our carbon emissions – we simply cannot continue to leave it to others.


UK & IRELAND


INTERNATIONAL HUB


TRAVEL FORWARD


global vice-president of Expedia Group Media Solutions, will lead the annual MMGY Global Tourism Cup by defining customer-centricity and sharing how Expedia Media Group has shifted from solving business problems to solving customer problems.


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