Travel insurance ‘We’re always learning’


FIGURE 50: TYPE OF DESTINATION: OUTBOUND % of all nights


34% 46% City 46% 26% 28% 14% Rural 24% 22% 21% 38% 40% Beach 0 10 20 22% 32% 53% 30 44% 38% City 36% 20% 40% 52%


37% 37%


Rural 31% 13% 28% 24% 19% 25% Beach 24% 0 33% 32% 67%


Figures rounded Source: Eurostat


LONGER TRIPS: OUTBOUND % of all trips, 4+ nights


EU


Germany France Spain Italy UK


0 20 40 60 69% 76% 74%


68% 69%


81% 80 38 | Travel Weekly Europe Report 2018 100%


10 20 30 40 50 60 70 80 % FIGURE 52:


EU


Germany France Spain Italy UK


0 20 26% 42% 26% 40 60 80


Figures rounded Source: Eurostat


100 % 33% 32% 44% 40 50


Figures rounded Source: Eurostat


60 %


FIGURE 51: TYPE OF DESTINATION: DOMESTIC % of all nights


Germany France Spain Italy UK Poland


54%


Germany France Spain UK


Netherlands


and whether it needs to change as the risks increase. “Climate change impacts everything – the


impact of travel and tourism in destinations and the ability of people to travel. We desire to be ahead of that. It is better for the industry, better for society to prevent issues from happening than to try to fix them after they have happened.”


Operations around the clock Rutledge says: “The way travel has become ever more globalised, with travel companies consolidated and [making] alliances across multiple jurisdictions, [means] there is a desire for a relatively common experience. “Our relations with travellers are extensive


before, during and after a trip. Our coverage starts prior to the journey – we are there for customers pre-trip if for any reason they can’t go, for everything that happens during the trip and after they return home, when there could still be expenses incurred.” He adds: “We are channel agnostic, [but] most of our business is through intermediaries. We’re committed to working with our thou- sands of industry partners from every sector. “It does not matter how you book. We’re multi-channel, including face to face. The majority is digital, but we still have markets where we work with retail agency partners.” AIG Travel’s business reflects the industry.


“Our products and services are available on every continent,” says Rutledge. “We’re a globalised company not only in underwriting but in our global technology platform and systems, and we operate around the clock – medical teams, security teams, infrastructure, distribution, servicing.” �


LONGER TRIPS: DOMESTIC % of all trips, 4+ nights


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