INSIDE THIS
WEEK Contents
NEWS Hot Stories
Agents ‘broken’ by football flight fiasco; Love Holidays ‘to expand’ after buyout; Tui agents’ role ‘could change in future’; Travel counsellor rescues stranded clients; Sector ‘winning’ the fake sickness fight
Round-up WIN!
Kuoni links with Gandys and new office Sovereign recruits; Jet2’s Turkey sales
A holiday in the Maldives, Thailand, Bali, Dominican Republic, Dubai and Morocco page 38
Special Report Clia Conference: #GenerationCruise Face to Face: Andrew Flintham, Tui
Talk Back Norwegian, Parade Travel, World Cup
NEWS YOU CAN USE Product Super Break, Disney, BA, Tipto 19
Operator Hidden Iceland, Planet Holidays 21 Destination IPW 2018: Universal, NY Cruise Virgin Voyages, Uniworld, CMV
22 24
FRONTLINE Comment Gemma Antrobus, Aito STA 28
Readers’ Lives Lynne Woodward Agent Achievement Awards Uniworld Mystery Shopper Darlington, C. Durham 40
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FRONT COVER Front: Jane Chadwick, GoCruise; and Jane Newson, Qube Travel. Back: Lily Muscat and Larissa Grixti, Royal Travel; Sir Ranulph Fiennes; Andy Harmer, Clia; and Tracey Weller, Baldwins Travel Group
PHOTO: PHIL GAMMON
DESTINATIONS UK & Ireland National Trust: Show clients best of Britain 42
Indian Ocean Mauritius: Discover culture-filled island 48 Three Ways: Families, couples, diving
53 BUSINESS
Business Breakfast: Photos from event 60 Abta Travel Law Seminar: New Package Travel Regulations dominate event
64 May 31 WHAT
LUCY DID THISWEEK
Lucy Huxley Editor-in-chief @Lucy_Huxley
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Met up with Virgin Voyages’ Stacy Shaw and Shane Riley – and heard all about their exciting plans for the new cruise line.
Moderated the Clia Conference with the theme #GenerationCruise, which highlighted how there is a cruise for every age group
Wore an APT T-shirt, especially made for my Park Run efforts to raise money for Teenage Cancer Trust, and got a new PB – 5k in 28.16!
31 May 2018
travelweekly.co.uk 3
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17 08 04 A NOTE FROM THE EDITOR
Clia Conference. With warmth, humility and humour, Sir Ranulph Fiennes
Risks require courage L
regaled delegates with stories of his attempts to reach some of the most inhospitable destinations on Earth, to discover places never found before and to break endurance records. What he has achieved (and is still achieving despite now being in his 70s) is nothing short of remarkable. He didn’t always succeed first time, took risks along
the way and suffered setbacks and misfortune – but unwavering motivation and determination drove him on. Just a couple of weeks ago, we praised Myriad Travel’s
initiative in seizing the opportunity to charter aircraft for the first time to take Liverpool fans to the Champions League final in Kiev. But late last week, one of the agency’s chartered flights
was among those cancelled at short notice – shattering those fans’ dreams and leaving Myriad and other agencies facing an emotional and administrative nightmare. Three other aircraft chartered by Myriad were among the many that made it safely to and from Kiev. But the consumer media headlines unsurprisingly focused on those left behind, and we all hope that lessons are learned to avoid a repeat for other unfortunate fans in the future. At this point in time, it wouldn’t be surprising if Myriad and other agents reading those stories decided against taking such risks again. But it would be a great shame if the courage shown so often in our industry was dampened by the possibility that things might not work out. It never stopped Sir Ranulph, after all.
ast week, I had the privilege of interviewing one of the world’s greatest living explorers on stage at the annual
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