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FRONTLINE Runcorn


THE TOP-SCORING AGENT EACH


WEEK BAGS A £25


AMAZON VOUCHER, COURTESY OF OASIS HOTELS & RESORTS


Catalan


Pyrenees, France


thomas cook 97 RIVER WALK


IMPRESSIONS: The shop and staff were neat but there was nothing in the window or brochure displays that would have enticed me inside.


SERVICE: I was acknowledged straight away and warmly welcomed with a smile and eye contact. When I explained my requirements, the agent wasn’t sure whether Thomas Cook could provide such a holiday. After consulting the manager, the agent returned and said they would carry out some research and let me know later by email. I got the impression they had very little knowledge about this type of holiday and the agent did not seem enthusiastic about the enquiry. I received a phone call a few days later followed by an email with quotes.


QUOTES: The first quote was for Great Rail Journeys’ seven-night Roses, Catalan Coast & Trains of the Pyrenees trip, for £3,130 in September. The second, also with Great Rail Journeys, was for a nine-night trip to Cadenabbia, beside Lake Como, for £3,290 in October. The agent also quoted me £60 for a room in a hotel before the trip.


OVERALL: I didn’t receive any details in the store but the suggested holidays I was sent by email a few days later were interesting.


65% travelweekly.co.uk


tui 76 TOWN SQUARE


IMPRESSIONS: The shop was clean but it was somewhat difficult to see inside because of the displays and building arch. The employees were smart.


SERVICE: I was greeted immediately with a warm smile. The agent said they didn’t offer escorted rail holidays and asked me if I would consider a holiday without a tour guide or by coach. I felt as if the agent had little knowledge about rail holidays, and I was given no recommendations. The agent, who was not enthusiastic about the enquiry, consulted their manager a few times to see whether the shop could provide a quote. The manager found a brochure of coach trips and said it was the only option they could offer.


QUOTES: I later received three quotes for nine-day coach trips with Shearings Holidays. The first was the Italian & French Riviera Inclusive, visiting places such as Portofino, Monaco, Monte Carlo and Menton. The holiday would cost £1,158 in September. The Heart of Italy trip, visiting Rome, Florence and Siena, was priced at £826 in October. The final option was for the Lake Garda & Venice All-inclusive,which would cost £1,120 in September.


OVERALL: It was disappointing not to receive quotes for rail touring holidays, although the coach options offered an affordable alternative.


48% 19 SEPTEMBER 2019 53


Oasis Hotels & Resorts offers five all-inclusive beachfront properties and two city-centric properties in Cancun, Mexico. They are: HOTEL ZONE, CANCUN Grand Oasis Cancun; The Pyramid; Oasis Palm; Grand Oasis Palm; and brand-new Grand Sens Cancun. DOWNTOWN CANCUN Oh! The Urban Oasis; and Smart Cancun by Oasis. Oasis offers family-friendly resorts and adult-only experiences, as well as wedding and honeymoon packages. oasishoteles.com/en


PICTURE: Shutterstock


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