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INSIDE THIS


WEEK Contents


NEWS Hot Stories


Barrhead plans growth after buyout; Tui boss Longman leaves after 20 years; Tui policy shift restricts supplier visits; Royal will not base Spectrum in the UK; ‘Families priced out of Royal cruises’


News Round-up


News You Can Use


Day in the Life


Mystery Shopper


Destinations 40-62


6 8


18 Comment 26 30 38


NEWS YOU CAN USE Product Traveltek, GRJ Independent


17


Family Disney, Villages Nature, Club Med 18 Cruise Dream Yacht Charter, Sovereign 20 Operator Cyplon Holidays, Tipto


25


FRONTLINE Comment Gemma Antrobus: Sunbeds


A Day in the Life Eric Barnett, Disney Talk Back Flight seats; sunbeds; pay gap; Ryanair 15


Round-up Family bookings fuel growth; Scenic


08


Hilton’s role expands; Getabed; Exodus 10 Glasgow agency; Midcounties; Celebrity


12 04 A NOTE FROM THE EDITOR


Look after key family market R


ecent research for Thomas Cook found that parents get an average of just one hour of quality time with their


kids per day, making holidays together more important than ever. Most of us would agree that family holidays produce some of our most treasured memories. Yet the bookends to that precious week or fortnight away are often a source of stress, frustration and dissatisfaction. Not being able to sit together on a flight is painful in


every way, something I experienced myself last year when I ended up several rows back from my two children on an overnight journey – and spent most of it standing in the aisle or wedged on their two seats trying to help them sleep. Of course, good agents can add value for their customers


by flagging the need to secure seats in advance, and most airlines will try their best to seat families together where possible.


But if some are perceived to be profiteering by deliberately splitting families up, that does our entire industry a disservice (page 15). It is to be hoped that the CAA’s much-publicised investigation at least ensures there is transparency and consistency across the sector. As we report in this family-themed edition, it is family bookings that are driving this summer’s outbound growth (page 8), so now more than ever we need to make sure this key market is looked after from start to finish. It’s not rocket science to state that the


26 30


Caught on Camera Pictures of the week 32 Mystery Shopper Castleford, W Yorkshire 38


DESTINATIONS


Family Holidays 8 of the Best: Long-haul destinations Robinson: Family fun in Fuerteventura


40 47


Multigenerational: A holiday for all ages 53 UK Attractions: Short-break suggestions 59


WIN!


A holiday to Grand Makadi hotel in Egypt with Red Sea Holidays page 34


Latin America Patagonia: Explore the region in Argentina 64 Getting Around: South and Central America 71


BUSINESS


Round-up ATPCO; Qatar; Moesli; Peaks 79 Back page Tourism Post-Brexit forum


80 WHAT


LUCY DID THISWEEK


Feb 8 1


2 3


Lucy Huxley Editor-in-chief @Lucy_Huxley


Hosted a private lunch for Royal Caribbean boss Michael Bayley, and got to interview him in front of 30 of the UK’s leading cruise agents.


Had a great meeting planning for year two of Atas, the Association of Touring & Adventure Suppliers. There are lots of initiatives in store.


Had to bring my daughter to work on Friday when I realised – far too late – that there was an inset day at her school. She loved it!


8 February 2018 travelweekly.co.uk 3


companies that genuinely put those customers first will have the best chance of retaining their lucrative business in the years to come.


FAMILY HOLIDAYS


SPECIAL ISSUE


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