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NEWS ROUND-UP


COMMENT: “Spending quality time with your family does not revolve around the position of your sunbed” Gemma Antrobus, page 26


IN THE PICTURE: Back to the floor


Midcounties Co-operative commercial manager Russell Cox went ‘back to the floor’ to spend a day as a travel agent in the midst of the peak sales period. He switched from his day job, looking after commercial contracts and managing relationships with suppliers, to selling holidays and updating window cards in the Gloucester branch. Cox handled cruise and villa requests, escorted tours,


a Thailand trip and a self-catering break in Spain. “I really enjoyed engaging with colleagues and seeing


what work is like for them on a daily basis,” he said. “It was very advantageous to work with them and


helped me understand how we can communicate our messages, and what changes we can make.” Cox, one of 20 staff who went back to the floor during


January, now wants agents to spend a day in the support centre to see the other side of the business.


NEWS IN BRIEF


Celebrity adds Silhouette ex-UK itineraries for 2019


Celebrity Cruises has added three ex-UK sailings from Southampton on Celebrity Silhouette for 2019. The 2,886-passenger vessel arrives in April this year to replace Celebrity Eclipse, which has been based in the UK for eight years.


NCL’s new ship Encore will sail Caribbean from Miami


Norwegian Cruise Line has named its next ship Norwegian Encore. The 4,000-passenger vessel, due in October 2019, will be the line’s fourth and final Breakaway Plus-class ship, and will operate seven-day Caribbean cruises from Miami.


Independent Travel Experts rebrands with new tag line


Independent Travel Experts, the homeworking division of The Travel Network Group, has unveiled new branding. The new logo incorporates the tag line ‘Unrivalled Personal Service’.


Glasgow agency expands just weeks after opening


Ben Ireland ben.ireland@travelweekly.co.uk


A new travel agency in Glasgow has already started expanding its sales team after a “phenomenal” first month in business.


Former Tui branch manager Paul


McCarroll opened Paul McCarroll House of Travel with five staff, and has already taken on two more. The owner and director said opening his own shop was “always the plan” and did not rule out more shops in the future. Having spent 10 years each at


Tui and Thomas Cook, McCarroll has hired staff he has worked with before in a mix of full-time and part-time roles. The shop, in Great Western


Road, features a ‘sky lounge’ where customers can sit in plush chairs while their agent serves them. McCarroll said he wanted to fuse modern decor with old-school travel agent staples, such as large brochure racks and a heavy focus on window deals.


12 travelweekly.co.uk 8 February 2018


PAUL MCCARROLL HOUSE OF TRAVEL: Paul McCarroll (back right) with Phylip Mullan-Reid, and from left, Colette Docherty, Lesley Gardner and Jade Ferraioli- Brown


The agency opened its doors


just before Christmas and made its first booking the same day. The official launch was on January 3, “just in time for the peaks”. McCarroll said: “The response


has been phenomenal, bigger than I expected. So much so I’m taking on two new staff already.” The agency has joined The


Advantage Travel Partnership consortium. McCarroll said it was “like joining a club”, with other Advantage members having


offered advice and support. Dave Moon, Advantage’s head


of business development, said: “We were very happy when Paul decided to partner with Advantage. It’s great to see that the entrepreneurial spirit is alive and well and reinforces our opinion that with the right person leading the business and the support on offer from Advantage, there really is a place in the market for travel


retailer start-ups.” › Readers’ Lives, next week


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