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MYSTERY SHOPPER WIN MY BOOKING


CASTLEFORD, WEST YORKSHIRE


WANTED: A family of six are looking for a week’s summer holiday in the UK at an accessible property, as two grandparents will be joining two adults and two children. BUDGET: £1,500


WINNING AGENT


BRANCH MANAGER MAXINEWROE


‘ VERDICT


Thomas Cook offered more choice, which allowed the mystery shopper to choose the ideal holiday within their budget. The agent was positive, friendly and professional, and was keen to close the sale.


SCORING SYSTEM


50% Advice and product knowledge


25% Customer service


15% External/internal appearance


10% Overall experience


TIME OUT


Any agency that keeps Mystery Shopper waiting without acknowledgement for 10 minutes will fail to score!


The top-scoring agent each month will win the use of a car for 10 days


The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.


87%


Wallace Arnold Travel 56A CARLTON STREET


The two agents were busy when I entered, but I was served within 10 minutes. I was offered a week’s self-catering in a three- bedroom caravan at Haven’s Hopton Park, in Norfolk, for £1,452, arriving August 4. The agent asked detailed


questions about my accommodation and destination preferences, and budget. I was given printed information and offered an activity bundle add-on. The service was good, but only one option was given.


64% Hays Travel 23 CARLTON LANE SHOPPING CENTRE


The agent was not very knowledgeable, phoned for a price and didn’t show me a brochure before asking whether


I wanted to book. I was offered seven nights’ self-catering in a three-bedroom caravan at Haven’s Perran Sands park, in Cornwall, for £1,417, arriving August 4. I


was given scant information, and I felt it was strange that so much emphasis was put on an iron and hairdryer. The agent could have done a lot more research.


Families are thinking about


budget but we tend to find they are after a holiday abroad for UK park prices. It’s the first


time I’ve been mystery-shopped, and I’m delighted to win.


Thomas Cook 20 CARLTON LANE SHOPPING CENTRE


I was acknowledged immediately by a friendly and proactive agent. They talked me through a few options, including Butlin’s and Haven in Yorkshire and


Norfolk, before settling on Hoseasons’ Searles Leisure Resort in Hunstanton,


Norfolk. The price was £1,309 for seven nights’ self-catering in a three-bedroom lodge, arriving on August 17. It fitted the bill perfectly, with plenty for the children to do. I was questioned at length as to my exact needs, and the agent knew a lot about holiday parks. Hoseasons no longer publishes brochures but the agent showed me pictures and printed them out. The agent tried to close the sale by offering a £50 discount.


92%


THIS WEEK’S WINNER


38 travelweekly.co.uk 8 February 2018


FAMILY HOLIDAYS


SPECIAL ISSUE


WIN!


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