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© Travel Weekly Group Ltd 2017 4830 4864 Group events manager Helen Bush 4887 4849
Story: Tui’s commission move riles its own agents No one who works for Tui is happy with the removal of staff incentives. Morale has fallen through the floor. Head office do not want to listen to any feedback. Surely it is not acceptable that staff at a big store putting through 50 pax in November don’t earn a penny due to ridiculous Tui targets, whereas a staff member at a small shop doing 10 pax can get a £40 bonus? And this at a company forecast to make a €1.1 billion profit. It’s unreal.
ANON ANON
This happened to me years ago when I worked for Currys. They created pooled commissions, and as the top performer in a weak store, it destroyed my earnings and I left.
SIMON APPLEBAUM
Tui: they cross the ‘T’, dot the ‘I’ and take the commission off ‘U’.
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TALK BACK TO US: Email
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
7 December 2017
travelweekly.co.uk 21
IAN RAINE Travel Weekly welcomes a response from Tui
QUOTE OF THE
WEEK 4877
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Tui staff morale has fallen through the floor
We’re working hard to reduce call wait times
Letter: Carnival UK should ring some changes We appreciate that our travel agent contact centre has faced excessive call wait times in recent months and we are working hard to rectify this. We apologise that we haven’t been able to offer a service of which we would be proud. Over the past 12 months we have undertaken a number of actions to reduce call wait time including additional call handlers and enhanced travel agent training.
SHANE LEWIS-RILEY, director of retail partnerships, new business and onboard sales, P&O Cruises and Cunard
TWEETS THIS WEEK
Derek Jones @Degsycom In my view, the optimum number of stores for a vertically integrated operator is no more than 500; Cook still slightly on the high side with 640
Simon Ferguson @SimonDFerguson Great to meet you @helenabonhamcar and learn about a truly inspiring charity
Juliet Dennis @juliet_dennis People get my mother mixed up with Gloria Hunniford all the time says Judith Chalmers’ son Mark Durden-Smith #Freedomnextchapter
“Every time you book Thomas Cook or Tui you are putting money into them – you are feeding your
competitors on the high street”
STEVE HEAPY, chief executive, Jet2holidays › News, page 6
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Production Art/production editor Flora Ioannou 4856 4858 4857 4857 4879
Senior subeditor Stephanie Krahn Production manager Nick Cripps
People can moan and wail but this is now the hard reality of travel and Thomas Cook is not a charity. I have great sympathy for anyone who loses their job. But with the Co-op Travel name having disappeared, there is now a massive surplus of shops all called Thomas Cook, which can only mean one thing and that is an ongoing closure of shops. Cook has to be focused on the future, which is a much smaller high street presence. GEOFF DOUSE Travel Weekly welcomes a response from Thomas Cook
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TALK BACK WHAT YOU’RE SAYING THIS WEEK
LETTERS OF THE
WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
Cook closures are a reality of travel
Story: 400 jobs at risk as Thomas Cook closes 50 shops This doesn’t surprise me. Thomas Cook are not known to recognise loyalty. I was one of the homeworkers they made redundant earlier this year. I’d done 11 years of service; many of my colleagues had done a lot more. To all those affected, there is life after Cook and it’s much much better. SS
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