TECHKICKSTART in association with WIN YOUR AGENCY A
Does your agency business need a tech MOT?
Imagine being able to answer the
telephone with your customer’s name and their booking history before you even pick up the receiver. Or know what is selling and what isn’t at your agency at the touch of button. Have you been putting off a
much-needed review of your agency’s technology? Or perhaps your staff have been saying they would like a customer- profiling system that allows them to provide a more personalised service and promote targeted deals to specific clients? If so, you’re in luck. Travel Weekly has teamed up
with Vertical Systems, the IT and telecommunications experts behind the Tarsc front and back-office system, to give away a FREE ‘tech kickstart’ to one lucky agency. The winner will also appear in the pages of Travel Weekly as we chart their progress. Travel Weekly Group editor-in-chief
Lucy Huxley said: “This is a fantastic opportunity for an agency to overhaul their business and reap the benefits of improved customer service. We love being able to help readers’ businesses which is why we’ve teamed up with Vertical Systems.”
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travelweekly.co.uk 7 December 2017
Vertical Systems managing director Rob Barker said: “Technology is often low down on agents’ to-do lists and agents may not have reviewed their technology for some time. Or you may think your system is fine when in fact there are a lot of benefits to be had from a small investment. This could be the wake-up call you have been waiting for.” Whether you are a traditional
bricks-and-mortar travel agency or an office call centre agency, all you need to do to enter our competition is tell us why you need Vertical Systems’ help. Barker said: “We are looking for an agent
we can engage with to help demonstrate how technology can improve business, not just sit in the background and deal with the administration. “None of this is mind-blowing but
it’s the simple stuff that can make the difference. A lot of agencies will not have CRM systems and will rely on staff in the shop knowing the regulars.” The winning agency will receive a
free consultation from Vertical Systems’ team of experts, with advice on which front and back-office computer system and telephone system would best suit their business. They will then receive a specially tailored package, installed by Vertical Systems to meet their needs.
Nyki Dilworth, operations director at
Vertical Systems, said: “We would provide a complete tech MOT and from there we would provide all the software, training and hand-holding the agent needs.” The winning agency will also get help
to analyse the data gained as a result, complemented by follow-up visits and
VERTICAL SYSTEMS
If you are aware of the front and back-office Tarsc system, then you’ll know Vertical Systems. The 36-year-old independent
company provides Tarsc to thousands of travel agents, but has also expanded its product range to offer a complete end-to-end booking system to meet demand for personalised, customised customer service. It is one of the longest-established and largest suppliers of travel technology to the UK and has a reputation for creating robust, user- friendly systems. Its clients include some of the largest and smallest
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