Transcripts
B Could you hold a moment, please? I’ll transfer you to our IT department.
d A Hello? Hi, I’m calling from the factory in Birmingham. There’s a problem with one of the machines.
B Right, you need to speak to the Production department. One moment, please.
e A Hi, there! I’m calling on behalf of the Richmond Gazette. We’re currently offering advertising space at a reduced rate. Could I talk to someone about advertising, please?
B Yes, of course. I’ll transfer you to our Sales and Marketing department.
f A Good afternoon. I’m calling from Brightwells Bank. I have a question about a payment I made yesterday. Could you put me through to someone, please?
B Of course. I’ll put you through to our Finance department now.
g A Hi, there. My company has an idea that we think will interest you. We believe we could work together and improve the quality of your product. Who can I speak to about this?
B Well, you need to speak to our Research and Development team. I’ll transfer you now.
h A Good afternoon. I’m calling from Hartson and Hartson, the law firm here in New York. I’d like to discuss a copyright issue that has arisen concerning your company.
B Oh, OK. You’ll need to speak to our Legal department. One moment, please.
9.2 a A Good morning. How can I help? B I’d like to make a complaint about the tablet I bought here yesterday. The power button doesn’t work.
b A I’d like to request a day off next week. B Sure. Just fill in a request form online.
c A I’m trying to send an email, but nothing is happening. B I’m really sorry. There’s a problem with the server. We are trying to repair the connection now.
d A I’d like to buy 450 copies of your new dictionary. B OK. We can offer a discount of 10% for 500 copies.
e A Your invoice shows that you owe $350. B That’s strange. I’m sure I made a payment last week.
f A The results show that a competitor has used some of our designs.
B I know. We are going to take legal action. It’s against the law.
g A Does the production line ever stop? B Yes, the production line stops once a week so that we can maintain the machinery.
h A The new model of our sports car looks really good. B Yes, they have really improved the design. It looks much more modern.
9.3 a I’d like to request a day off next week. b There’s a problem with the server. c Your invoice shows that you owe $350. d Does the production line ever stop?
9.4 \e´\ repair there chair prayer
\I´\ here year career near
Unit 10
10.1 1 David So, how was the interview? Sean Well, the interview was great. They offered me the job.
David That’s brilliant. Congratulations! Sean Thanks. I really want this job. But there’s a problem. The office is in Manchester.
David Oh, that’s quite far, isn’t it?
2 David OK, so how long does it take to travel to Manchester?
Sean Well, it’s two hours by bus. David What about the train? Sean I’m just looking now. There. It’s an hour on the train. David Well, that’s a lot better. Sean Yeah, but look: it’s really expensive.
3 David So, you want to take the job, but you don’t want to spend a lot of money and time travelling.
Sean Exactly.
4 David So, what are your options? You could buy a car. Sean Ha! I can’t afford a car! Maybe I just say no to the job. I can look for other jobs.
David Well, that’s an option, but let’s think. You could move house, move to Manchester I mean?
Sean Hmm. Yeah, maybe. David Or talk to the boss. Tell her your situation and see what she says.
Sean Hmm …
5 Sean I don’t want to move house. I like living here. David Right … Sean And buying a car is too expensive … David So … Sean I’ll talk to the boss, explain the problem and see what she says.
6 (phone ringing) Boss Hello? Sean Hi, my name is Sean Nolan. I had an interview with you last week.
Boss Ah yes, Sean. Hi, how are you? Sean Well, I’ve got a small problem, actually. Boss Oh? Sean I would really like to take the job, but it’s quite far from my home and I thought …
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