9 1 a b c d e f g h 2


a b c d


in the company. 9.1 Listen to eight people telephone a company. Which department are they put through to?


e f


g h


A


Inside a company Company structure


Complete the descriptions with the company departments from the chart. Production


makes sure the product is made on time and is the right quality. develops new products and improves old products. deals with advertising and selling the product to customers. keeps a record of all the money


that comes in and goes out of the company. communicates with the


company’s customers. They often deal with problems or complaints.


looks after the staff. They


employ and train people and deal with health and safety.


is a team of lawyers. They help


the company with anything connected with the law. manages the technology


C21


CREATIVITY: Organizational charts See page 146➝


Customer Service Finance Management IT Production Human Resources Organizational chart


Legal


Sales and Marketing


Research and Development


136


English for the 21st


Century • Unit 9


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