9A
3 Match the two parts of the phrases. Which departments do they relate to? a make b offer c repair d maintain e fill in f improve g take h make
a discount a request form the connection legal action a complaint the design a payment the machinery
Finance
4 In pairs. Complete the conversations with the phrases from 3. Use the past tense of the verb if necessary. a A Good morning. How can I help? B I’d like to
make a complaint about the tablet I bought here yesterday. The power button doesn’t work.
b A I’d like to request a day off next week. B Sure. Just
online. c A I’m trying to send an email, but nothing is happening.
B I’m really sorry. There’s a problem with the server. We are trying to
now.
d A I’d like to buy 450 copies of your new dictionary. B OK. We can
e A Your invoice shows that you owe $350. B That’s strange. I’m sure I
of 10% for 500 copies. last week.
f A The results show that a competitor has used some of our designs.
B I know. We are going to g A Does the production line ever stop?
B Yes, the production line stops once a week so that we can
.
h A The new model of our sports car looks really good. B Yes, they have really
. It looks much more modern.
5 6
9.2 Listen and check your answers to 4.
Think about your qualities and skills. Which department in 1 would be best for you? Give your reasons.
FOCUS Pronunciation 9.3 Listen and underline the unstressed vowels in these sentences.
a I’d like to request a day off next week. b There’s a problem with the server. c Your invoice shows that you owe $350. d Does the production line ever stop?
English for the 21st Century • Unit 9 137 . It’s against the law.
C21
STUDY SKILLS: Word relationships
See page 147➝
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