CONTENTS


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REGULARS


IN FOCUS 4SIGHT


Loud & Clear Life on the Other Side


INFORM News Updates


Movers & Shakers The Bigger Picture


INTEL Report Back Databank


INSPIRE Interview


Mystery Buyer


Travel Buyer Q&A Save the Date


OPINION Westminster Watch Ask the Experts


According to Amon


TRAVEL Reviews


COMMENT Talk Back


Guest Column Clive Wratten, BTA


Stephanie Smook, ACTE Ian Skuse, Blake Morgan Scott Davies, ITM


4 NOVEMBER/DECEMBER 2019


07 08 10


12 31


32


34 38


42 45 50 55


56 58 60


104


106 109 110 111


113 114


29 FEATURES


62 Business Travel Awards Find out who’s made the shortlist for next


year’s special 25th anniversary event! 68 COVER STORY Outlook


What’s on the horizon for 2020? BBT quizzes business travel experts and industry observers


76 Building a programme Four travel managers recount their experiences


creating a travel policy from scratch


82 Distribution Are the pieces in place for a wholesale adoption


of NDC? BBT asks the players for an update


86 Traveller behaviour Some hair-raising case studies demonstrate


how best to cope with mavericks


92 Personal development Mentorships encourage travel industry recruits


to fulfil their potential – and mentors benefit too 82 buyingbusinesstravel.com 96 A class of its own


Why travel as a procurement category deserves special treatment


100 Loyalty schemes A round-up of hotel and airline programmes


tailored to the SME market


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