search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
S


MALL AND MEDIUM ENTERPRISES (SMEs), might seem a secondary target for travel brands when it comes to courting their loyalty, but there are good reasons to pursue them as keenly as the bigger corporates.


The term SME is misleading – the UK government defines it as any business with fewer than 250 staff. Last year, there were 5.7 million SMEs, which was more than 99 per cent of all businesses. Moreover, some small businesses grow up to be very big businesses, which is why hotels and airlines cultivate them from an early age with dedicated SME loyalty schemes offering perks that keep customers coming back. The majority of hotel SME loyalty schemes offer discounts on bookings, some with a minimum annual requirement. Airlines generally favour a points scheme, although some offer this in addition to a set discount. Here’s what some brands have to offer.


Marriott for Small Business Marriott’s SME scheme offers a best rate guarantee for direct bookers and mobile check-in on a free app. Meeting spaces for 10-25 people, and event space for up to 50 guests plus catering can be reserved online. Free parking, wifi and domestic calls are included in the SME package, but at “par- ticipating properties only”. Stays including a Friday or Saturday night receive free breakfast for two adults and children under 12 at selected hotels.


marriott.com/hotel/small-business-travel.mi


Hyatt Leverage Hyatt’s scheme is aimed at companies making at least 50 night stays a year. SMEs qualify for discounts of 5-15 per cent at all participating Hyatt properties, as well as


5 per cent off qualifying stays at Oasis serviced home rentals. Members receive a unique programme number managed by a dedicated administrator that permits discounted booking online or via reserva- tions centres. A dashboard enables the SME to track traveller information, reservations and room expenses plus total bookings and room spend. World of Hyatt loyalty members continue to earn points on stays booked through Hyatt Leverage. hyatt.com/leverage


IHG Business Edge Business Edge is open to any company not part of IHG’s managed account portfolio, but TMCs or other travel companies are not eligible. Business Edge offers discounts at all IHG properties, an upgrade to Rewards Club Gold Elite after the first stay and access to a customised portal with reporting capability. Rates negotiated locally with individual hotels by SMEs remain the same. Another perk is that Business Edge rates are available for personal use at participating hotels. Bookings are made via a dedicated website and there is a Shop & RFP section to make group reservations or reserve meeting space. businessedge.ihg.com


Millennium for Business Millennium for Business has an SME programme via a digital platform integrated with the My Millennium Guest Reward Pro- gramme. It is aimed at registered companies that do not use a TMC and do their own bookings. Benefits include room upgrades, 15 per cent off dining, early check-in and late check-out and access to club or executive lounges. The app permits reporting and access to rewards. Properties in key destina- tions will have specific offers for combined “bleisure” trips.


millenniumhotels.com/en/business


THERE ARE


GOOD REASONS TO PURSUE SMALL BUSINESSES


buyingbusinesstravel.com


2019


NOVEMBER/DECEMBER


101


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120