MAINTENANCE AND CUSTOMER ADVANTAGE PLANS


Speaking of maintenance and the costs to maintain helicopters, Bell has a Customer Advantage Plan (CAP) to help stabilize costs. Schaefer said the program is always evolving per customer feedback. They’ve customized the plans to meet most customers’ needs through their three service offerings: (1) For a low-flying, private or corporate operator, they have stable budgeting and availability to spare. (2) For their large oil & gas operator, they are focused on fleet availability and aircraft-on-ground (AOG) support. (3) They also offer a CAP Select program for certain individual operators, which allows plan customization. Those with higher operational needs, such as MEDEVAC, require higher-level CAP solutions. Schaefer said it is similar to commercial aerospace requirements.


70 Sept/Oct 2026


For AOG support, Bell’s solution starts with 1 (800) FLY-BELL for all customers. But there are two main areas of AOG: finding parts 24/7 and having them shipped rapidly; the other is repairs, often during extended hours. The spares departments are in Fort Worth, with account managers in Singapore, Prague, and Calgary.


For product support engineering, their offices are in Canada and Singapore. They have extended hours in Montreal for aircraft pickup. The PSC team has easy access to data regarding past cases and how to find parts and information. Regarding priority, AOG is always the priority, according to Schaefer, “We pull out all the stops for that.”


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