COVER STORY
Understanding individual customer needs
Innovation and a passion for customer service excellence brought iM Med, the UK-based decontamination specialist, to a natural partnership with Steelco, for the provision of UK endoscopy decontamination solutions.
The UK endoscopy decontamination market is driven by an increasing demand year-on- year, for the use of minimally invasive procedures, both diagnostic and interventional. Furthermore, technological advancements and an increasing ageing population are driving the requirements for the provision of equipment, consumables and service support for endoscope decontamination.
Overview of iM Med
iM Med was founded in 2016 by industry specialists, with decades of experience in decontamination and infection prevention. The driving passion for the creation of iM Med was to provide a company focused on choice, innovation, quality and excellent customer service. iM Med has seen significant growth since its inception, providing technical service support, decontamination equipment provision, decontamination consumables and a range of education options to over 50 hospitals across the UK.
iM Med portfolio and philosophy
Quality sits at the core of iM Med, with BSI as its notified body, iM Med is ISO 13485:2016 certified, with a quality management system to support safe and compliant products and services. The iM Med portfolio has four cornerstones in a bid to provide a full product and service offering for healthcare providers, for the safe and compliant decontamination of an endoscope: l iM Equipment – the provision of the Steelco ARES range of endoscope equipment, uniquely offering true choice for customers looking to upgrade their decontamination facility
l iM Technical – the provision of technical service support including maintenance, service & validation for endoscopy decontamination equipment
l iM Consumables – a range of consumables to support the compliant decontamination journey of the endoscope, including UK-
54 I
WWW.CLINICALSERVICESJOURNAL.COM
manufactured peracetic acid disinfectants, manufactured to the required type tested recipe for endoscope decontamination
l iM Compliance – supports clinical teams with the provision of national education conferences, bespoke CPD-certified courses, and technical support and advice. iM Med provides experience-based solutions to help maintain service continuity whilst ensuring the provision of a safe service for the patient.
Steelco - driven by customer needs
Steelco SpA is an Italian company leader in the production of devices and apparatus for the cleaning, disinfection and sterilisation specifically designed for the medical, laboratory, research and pharmaceutical industries. Steelco manufacture a range of solutions for the decontamination of medical devices used in outpatient, surgical and endoscopic environments.
Innovation and choice
Steelco offers to its clients complete and customised solutions. The wide range of products, the efficiency and versatility of the solutions provided are designed to meet all customers’ specific needs. A capacity for innovation, together with a deep market and regulation knowledge have led the company
to significant growth. Steelco solutions are installed in more than 100 different countries around the world and, through its commercial branches, is directly present in USA, Mexico, Spain, France, Benelux, Germany, Denmark, Hungary, India and Malaysia.
The ARES System for the flexible endoscopes reprocessing and storage.
The Ares philosophy: Driven by customer feedback and internal research a decade ago, Steelco started the development of its endoscopy product platform, initially launching the EW 2 advanced technology Endoscope Washer Disinfector (EWD). To this day, the EW 2 system is said to still represent one of the best solutions internationally available in terms of safety, automation, traceability and ergonomic design. Steelco continued to expand its solutions for the complete workflow of endoscope reprocessing, leading to a full range, including: pre-cleaning device, EWD’s, drying cabinets, endoscopy transport solutions, traceability software and project management for customised decontamination suites.
Steelco EWD’s are designed and constructed to the latest European Standard EN ISO 15883-1/4, and Drying Cabinets are in compliance with EN 16442. Full test validations were undertaken at leading independent European test centres. Working in close collaboration with leading endoscope reprocessing centres, Steelco developed the ARES system to best meet the current and future needs of clinicians. The ARES range has been created to:
OCTOBER 2019
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84
