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Bridging the gap in NHS with resilient, critical alerting
Across the NHS, critical teams continue to balance safety, resilience, and efficiency – often under pressure to modernise legacy ‘send and hope’ bleep systems, without disrupting critical alerting.
Recent insight from Critico’s (formerly PageOne Communications) own NHS market research highlights resilience, integration, and ease of adoption as top priorities when reviewing new alerting technology. The company recently became new members of IHEEM.
These priorities are already being realised through our Bridge installations across the NHS, including most recently at Northumbria Healthcare NHS Foundation Trust and Medway NHS Foundation Trust, where the solution now supports more than 500 NHS end-users combined. Our focus on multi-network resilience lies at the heart of our Bridge alerting solution. Bridge replaces outdated one-way bleeps with modern, two-way alerting that delivers full coverage, both On-site and Off-site, using the combination of Critico’s own National Paging Network (the UK’s only national paging network) and resilient on-site Paging, overlayed with all GSM networks. By combining multiple communication routes, Bridge ensures critical messages reach
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staff wherever they are – On-site or Off-site – with real-time delivery acknowledgements, read receipts, and responses e.g. Responding or Unable to Respond, giving full audit trails. The result is faster, clearer communication when it matters most, and no more single points of failure that previously prevented responses during system outages.
Our APIs enable integration with a wide range of digital systems – helping Trusts enhance
Congratulations IHEEM would like to congratulate the following, who had Institute grades awarded, or Engineering Council status conferred upon them, recently: FELLOW
Alexander Tighe Mark Nugent Martin Duggan Antony Paskin
MEMBER
Martyn Whittaker Kay Kempton Chi Wai Ng Chris Halcrow Eith Newell Daniel Hubery Nathan Johnstone Carey Oakes Michael Kearns Cameron Baines Shane De Silva
Soumyodeep Mukherjee Joseph Baxter
TECHNICIAN Paul Little
ASSOCIATE MEMBER Joanne Dearden
GRADUATE Weston Lowry
PROFESSIONAL REGISTRATIONS Reece Wright – Incorporated Engineer (IEng) Ben Martin – Incorporated Engineer (IEng)
IHEEM AE Mark Conway – AE(W) Water
COMPANY AFFILIATES Concertus Design & Property Consultants
Decomed Limited Guardian Electrical Compliance QE Facilities Ltd Turner & Townsend Vitvio
NHS TRUSTS Barking Havering & Redbridge University NHS Trust NHS Fife Royal Marsden NHS Foundation Trust
APPRENTICE AFFILIATES Andrew Castle Brad Halliday Cathal McGivern Charlotte Baxter Emma Doherty George Turner Ryan Tohill
Thomas McNeill
STUDENT AFFILIATES Aaran Price Lan Brooks M T Charsoughi Wambui Gitau
UNIVERSITY AFFILIATES The Women University Multan
January 2026 Health Estate Journal 7
current processes quickly. As a managed service, our minimal infrastructure and intuitive user interfaces build user confidence and make training simple. For NHS teams, this means faster implementation, smoother onboarding, and immediate operational benefits without disrupting critical services. Critico Bridge: next-generation alerting, now.
For more info see:
www.criticogroup.com
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