CONTENTS COVER STORY 20
COVER STORY A look at how SmartTask's cloud-based mobile
workforce solutions helped Atlas FM to enhance the coordination of its nationwide cleaning operation.
REGULARS
06 54
38 FM world.
10 QUESTIONS WITH... In each issue we ask an FM professional the
Tomorrow’s FM 10 Questions. This month we spoke to Douglas Cooke, Executive Chairman of Principle Cleaning Services.
FEATURES
THE FACILITIES EVENT 2019 PREVIEW Here to tackle FMs biggest challenges, one of the
biggest industry events returns to the NEC, Birmingham. We provide all the essential information.
HOTELS & HOSPITALITY
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BRIGHT SPARK Tim Beardsmore from Calbarrie Compliance
Services, describes measures that duty holders can take to reduce the risk of accidents from electrical faults in the hospitality industry.
GO WITH THE FLOW Tork manufacturer Essity recently teamed up with
optimisation consultant Alan Kinsella to see what happens when ‘kitchen flow’ is enhanced.
HEALTH, SAFETY & WELLBEING
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A POSITIVE PRESECRIPTION Fostering wellbeing in our shared digital future
should be tantamount to the success of hospitals, suggests Bob Hill, Healthcare Industry Manager at Ergotron.
AVIAN ISSUES ABOUND Links to feral pigeons and their impact on public
health have been widely reported recently. Here, the BPCA considers the measures organisations can take to ensure they are protected.
WHAT’S NEW All the latest news and product releases from the
CONTENTS 22 30
CAFM & IT
THE HUMAN TOUCH Cloudfm’s Chief Information Officer Steve Corbett on
why technology in FM cannot be effective if it does not reflect human behaviour.
A LITTLE MORE SATISFACTION How can service management software be more
responsive and holistic in meeting the expectations of modern customers?
42 52
MARKS TO PROVE IT Mike Boxall, Managing Director of Sitemark,
explores what benchmarking should really include and how facilities managers can benefit from it.
SOMETHING IN THE AIR With UK productivity running behind a number of
other European countries, Office Principles asks whether the air we breathe in a working environment might be having an impact.
04 | TOMORROW’S FM
twitter.com/TomorrowsFM
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