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CAFM & IT


an essential source of information for the strategic management and direction of a business.


“Mobility and seamlessness are the natural extension of a business’s movement into web enablement.”


At the same time, technology is enabling employees to raise problems in real-time. Our Concept Advantage suite of products, for example, have an interactive chat log for raising an issue so employees can put on a public feed that it’s cold in their particular working area. If other employees post the same, then the facilities manager suddenly becomes aware of a wider situation, not just one person at one desk on the fifth floor saying they are cold. As a result, CAFM is enabling businesses to run more efficiently, services to be more streamlined and staff to be more productive and engaged.


Mobility and seamlessness With secure cloud computing, sensor technology and the Internet of Things, CAFM can monitor an environment in more detail than ever before and FMs can respond to this wherever they are. Mobility and seamlessness are the natural extension of a business’s movement into web enablement.


We no longer talk about the traditional client server desktop-type of application for CAFM but something that has a browser-light footprint. This has a major influence on the way we are developing our user interface and the accessibility of our reporting tools. While employees want a mobile and seamless experience of all that FM is, so does the person in charge of FM – they want to be able to monitor the environment, systems and services remotely and be able to take action and publish their reporting from wherever they are.


But the key to delivering effective CAFM is to be responsive. You can have all the amazing tech at your fingertips but it’s imperative to make it work for the particular business you are in. A good CAFM solution, therefore, is about configuring and deploying the technology according to the business environment and the business process needs and, for larger organisations, doing this at scale.


As CAFM has evolved from being just about ‘hard’ services to essential business processes, the integration of services and the experience of employees in their working environment, so facilities managers have moved from being a support role as FM ‘operators’ to being an integral part of the strategic business team.


www.fsi.co.uk www.tomorrowsfm.com TOMORROW’S FM | 29


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