VENDING & WATER COOLERS


specialist coffee shop environment. Although some manufacturers have developed innovative technology for the critical functions of milk preparation, auto-steaming and thermal control, which help reduce the margin of error, these machines require the skills of a fully-trained barista in order to deliver consistent coffee quality.


IF SPEED OF SERVICE IS


“STAFF CAN ENJOY THE WONDERFUL AROMA OF FRESHLY BREWED,


DELICIOUS COFFEE ALL AT THE PUSH OF A BUTTON.”


support of a specialist supplier who can provide a trouble-free coffee concept based on top quality products and services will make life a lot easier.


The expert advice on areas such as the development of the coffee menu and the choice of the most appropriate equipment for key areas of the workplace will be invaluable - e.g. a good quality espresso machine will be important for an artisan coffee bar or fine dining staff restaurant but a super automatic machine might be more appropriate in busy staff canteens or conferencing areas to avoid queues at the till during peak times.


WHEN ONLY THE BEST


WILL DO Traditional espresso machines add a real touch of drama and are usually first choice when looking to create a


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CRITICAL It may not be appropriate to operate a fully resourced barista team either outside peak hours or within certain areas of the office and if this is the case then a super-automatic is an excellent alternative. These machines use fresh beans and milk so staff can enjoy the wonderful aroma of freshly brewed, delicious coffee all at the push of a button. Many come with self-serve and vending options too for added flexibility. Super automatic machines require minimal training to operate and are ideal for quick serve areas where quality, volume and speed of service are a high priority such as meeting rooms and high volume catering areas.


LOW VOLUME?


NO PROBLEM The new breed of filter coffee systems use a pre-ground coffee pouch that is loaded into the top of the machine and the instant water system will deliver freshly brewed, aromatic coffee-to-go in just seconds. Once the coffee has filtered through, an air pot or decanter will keep the contents warm for 3-4 hours so this system is ideal for office areas, meetings, conferences and breakout areas where demand may be intermittent or volumes are low. These systems require very little space and some models have the option of brewing a full pot of coffee or just a few cupfuls for added flexibility.


THE COFFEE


CONUNDRUM In terms of coffee choice, some corporate companies prefer to use an exclusive coffee brand throughout their operation, rather than a ‘household name’ that is routinely available on the high street. This


route usually entails partnering with an artisan roaster who has the knowhow and flexibility to really enhance the menu with something a little different, such as more unusual seasonal blends sourced from select estates. It’s worth bearing in mind that Fairtrade and organic options have become standard lines on a hot beverage menu and their importance should therefore not be overlooked.


DON’T FORGET THE


TRAINING BUDGET! An established training cycle is more important than ever for operators with a traditional espresso machine as the in cup quality of the finished drink is so dependent on the skills of the barista. Reputable coffee specialists, such as Miko, offer intensive barista courses which cover everything from operating the grinder to setting the pressure and water temperature to foaming the milk that will all help bring the trainee up to the desired industry standard.


Although skills and knowledge are often passed on amongst staff this doesn’t always happen in an industry known for high staff turnover and use of casual staff. Not investing in staff training is a false economy because a poor cup of coffee can ruin the customer experience, which in time can cause a disgruntled workforce.


In addition to ‘setting up’ the whole coffee experience, from selecting the right equipment to choosing the beverages and accessories, working with a specialist coffee company will enable you to get the best deal on service and maintenance contracts too.


It is very important that coffee machines are installed, cleaned and maintained according to the manufacturers’ instructions. This is something that is often overlooked until something goes wrong. Planning ahead by agreeing a service plan means that should the machine should fail for any reason, a fully- trained engineer will be site as soon as possible to correct the problem thereby keeping the coffee flowing and the workforce happy.


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