VENDING & WATER COOLERS THE COFFEEVOLUTION Traditional perceptions of vending are changing fast. this means for facilities managers
There is no denying that the future is bright for hot beverage vending. Let’s look at the facts. As a nation, we love our coffee. We currently drink 42 million cups from coffee shops each week, and this is expected to reach 68million by 2019. Alongside our growing thirst for coffee is an emerging taste for all things premium. ‘Barista’ is now a buzzword, we know our flat whites from our lattes and a simple ‘black’ or ‘white’ just won’t do.
REVOLUTION Added to this, we are currently
witnessing a ‘convenience revolution’. Busy 24/7 lifestyles and a culture of ordering ‘to go’ means consumers have come to expect their favourite drink anywhere, anytime. In fact, 39% now drink take-away at least once a week.
But what does all of this mean for facilities managers tasked with managing vending operations? First and foremost, vending is evolving.
GENERATION A shiny new generation of machines
on the market means the premium vending industry is now worth a staggering £230 million, and growing. In fact, ‘premium’ vending machines now significantly outperform the UK coffee shop market. There is no denying that the ‘convenience revolution’ has helped to fuel this. After all, being on site and available all hours of the day, vending can answer the consumer call for convenience.
Value is important too; consumers want quality, barista style coffee, but at the right price. Indeed, for the first time since 2008, consumer loyalty to branded coffee shops has dipped, with
20 | TOMORROW’S FM
a vending machine? State-of-the-art coffee machines are starting to follow suit, offering a range of high-quality extras such as flavoured syrup and coffee shots that you wouldn’t expect to receive from a traditional vending machine.
DIGITISATION Technology has a big part to play.
Some styles of vending machines can be difficult to navigate, but the new generation of machines feature the very latest innovations in digital screen technology. It’s what makes the customisation possible; the touch screen is simple to use, providing customers with the ideal platform to select and create their favourite coffee.
One of the newest solutions on the market is the new NESCAFÉ® BLEND®
self-serve coffee solution from NESTLÉ PROFESSIONAL®
GOLD
Barista Style floor standing which
offers ‘on the go’ consumers the quality and flavour of a barista style drink, but at the touch of a button.
Blending instant coffee with roast and ground to create a rich aroma and full-bodied coffee, the NESCAFÉ®
GOLD BLEND® ‘Premium’
vending machines now significantly outperform the UK coffee shop market. Lynn Little, NESCAFÉ® Professional®
Ingredients Lead at Nestlé discusses how coffee vending is evolving and what
Barista
62% stating the price of beverages affects how often they visit.
As consumers have come to expect high quality coffee wherever they go, choice plays a major part in delivering this – a barista would never offer just one style of coffee, and so why should
Style self-serve solution offers a range of premium beverages. Whether it’s an Americano or an Espresso with an extra shot, each coffee can also be customised, ensuring consumers enjoy coffee just the way they like it. And customisation can make a real difference, as recent market trials of the NESCAFÉ®
GOLD BLEND®
Barista Style offering have shown a 13% increase in volume sales compared to the operators’ current solutions.
www.nestleprofessional.co.uk twitter.com/TomorrowsFM
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