COLUMNS
WHAT I LEARNT
THIS MONTH Liz Kentish
Many companies or managers don’t seem to feel it’s necessary to get their staff involved before making public announcements, maybe because they don’t see the value in it. We have clients who are shocked to read in the press or on social media that they have a new CEO or are being acquired or merged.
I reflect on this now because of a certain royal figure in what could be described as a ‘family business’ who showed the leadership qualities that do engage and build trust with their teams.
I talk of course of Prince Phillip, bringing all the Royal staff to Buckingham Palace from wherever they were based, to announce to them personally that as from October this year he would stepping back from all further public engagements. He wanted them to be the first to know this, not to hear it from the media or on social networks. This is good people management, it shows the Royal staff they are valued and respected. It also displays the positive PR strength of the brand of the Royal family.
Many businesses could learn a lesson from Prince Philip, by ensuring their staff are kept up to date with company news, by valuing their opinions and sharing information. In this way you will keep your people on side and build a trust that goes both ways.
NEW STANDARDS
IN CARPET CARE A carpet cleaning system that not only sets and adheres to the highest cleaning standards, but that is also endorsed and recommended by Europe’s leading carpet manufacturers, is something that the industry has long been calling for.
N.CAP, an EU Encapsulation system is the result of a partnership between Traffik UK Ltd and Progenta Project services to promote
N.CAP bringing together four of the most advanced carpet cleaning systems under one all-encompassing brand
Howard O’Brien, Managing Director of Traffik UK said: “The
N.CAP brand is a collective of machinery and cleaning products that will deliver a high standard of cleaning contractors and in-house teams alike. N-CAP utilises the efficacy of both encapsulation carpet cleaning technology and ECA water systems, to offer a comprehensive clean with either chemical or chemical-free options.
“Crystal Dry encapsulation is the chemical technology used by the Oztek, oscillating carpet cleaning system and The Trio brush carpet cleaning system - machines that
16 | TOMORROW’S FM
deliver carpet cleaning to a new and unrivalled standard. Encapsulation is a technology that has evolved over time and is now starting to be recognised by the industry as a real alternative. What the industry is soon to discover is just how effective this technology is with the Oztek and Trio for the restoration and maintenance of all types and brands of carpet”.
Trials with the University of West of England and with carpet manufacturers have proven how effective the Oztek system can be when used in conjunction with ECA Water technology products. It is able to clean and disinfect carpets and hard floors without the need for added chemicals.
Catherine Helliker Marketing Manager at danfloor said: “danfloor supply products extensively to the healthcare sector and provide a wide range of carpets ideal for this demanding environment. The N-CAP system from our service partner Traffik offers two easy steps for deep cleaning and maintenance of our carpets, either as a service from them or for in-house use by the client’s housekeeping teams. Maintaining carpets in healthcare has never been easier”.
www.traffik.uk.com twitter.com/TomorrowsFM
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