HOTELS & HOSPITAL ITY
Once the visitor leaves the cubicle, he or she will need to wash and dry their hands. This process should be easy and seamless, otherwise nervous customers may be tempted to execute a cursory hand wash or – worse still – skip the hand washing stage altogether. This could lead to large numbers of drinkers and diners mingling in the public areas where they will potentially be handling cutlery, holding drinking glasses and sharing snacks with contaminated hands.
An easy-to use soap dispenser with a long-lasting supply of soap will help to speed up hand washing. The Tork Skincare Dispenser is a good option because it requires a particularly low push-force to access the soap inside. The dispenser also holds 2,500 shots of Tork Foam Soap per refill compared with around 1,000 in most liquid soap systems, helping to ensure a long-lasting supply
The hand-drying process can lead to queues and congestion, particularly where hand dryers are installed. Air-drying the hands takes at least 10 seconds and also requires the visitor to remain rooted to the spot while others form a queue behind them. Roller towels may shave seconds off the task, but again the dispenser only accommodates one user at a time. And it might take several seconds to access a clean length of roller towel, particularly if the unit jams in the process.
Paper hand towel dispensers allow the user to take out a towel and move aside, freeing up space and reducing the risk of logjams. Dispensers should be self-presenting so that a new towel automatically appears ready for use, since precious seconds will be wasted if the visitor needs to use a push-button or a lever. And a high-capacity dispenser is essential to avoid the issue of towels running out during busy periods.
The Tork PeakServe Continuous Hand Towel Dispenser works well because it caters for more than 1,000 guests
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between refills. It can also deliver a towel in just three seconds, speeding up delivery and reducing the user’s waiting time.
Hand basins should be plentiful and dispensers should be kept topped up at all times, since time will be wasted if the visitor is forced to move from dispenser to dispenser in search of a soap or paper supply. Here digital technology can help to ensure that the dispensers are kept topped up at all times. Tork Vision Cleaning allows cleaners to remotely check on which dispensers are running low via “connected” washroom dispensers. This allows them to top up the units at any time and avoids the risk of run-outs.
There are several other ways in which washroom use can be sped up while providing a reassuring environment for the public. Bins placed near the exits will enable visitors to withdraw a towel from the dispenser and move away from the unit, drying their hands as they go.
The removal of outer doors will take away a barrier for entry and help to avoid bottlenecks. If the mirrors were moved to a separate ‘wash and brush up’ facility it will prevent people from lingering at the wash basin to check their hair or to reapply make up.
Christmas is coming: fact. And unless we see a new Covid variant or a spike in cases, people are going to be enjoying the convivial atmosphere of bars and restaurants this year.
A few small tweaks in the washroom can help to speed up visits to these facilities. In turn, this will make all the difference to the customer’s experience, their peace of mind – and most importantly – their safety.
www.tork.co.uk TOMORROW’S FM | 35
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