HOTELS & HOSPITALITY
are mostly vendor-locked, requiring external assistance for service, maintenance, and integration — all adding to costs and downtime. Hoteliers and FM operators, for their part, cannot consider overhauling the entire hardware due to the high costs involved in the process.
Their need for financially feasible and downtime-free solutions finds an answer in smart retrofits that perform vendor-agnostic integration and centralisation of portfolio-wide systems. Operators can monitor energy usage and other utilities in the hotel in real-time. Any issues that crop up can be identified and fixed instantly before they can lead to increased energy consumption, system failure, and associated repair costs.
Improved asset life cycle In a smart hotel, operators can constantly monitor the performances of electrical and mechanical equipment. The insights from data-driven operations help schedule servicing and maintenance activities with greater efficiency. For example, instead of replacing HVAC filters within an average stipulated time, say 45 days, the replacements can be made as and when alerted by the intuitive platform. So, servicing decisions are based on factual data and the actual condition of the equipment rather than its age. Such actions can help maximise equipment life cycle and save replacement costs, incrementally leading to good ROI.
Safe and secure stays In a survey, 77% of respondents said that proof of hotels’ indoor air quality (IAQ) would impact their decision making. This sentiment has only solidified since the pandemic outbreak. Under this scenario, operators working in smart and connected hotels can monitor IAQ,
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humidity, temperature, and carbon dioxide levels, and link this data to system controls. Such interoperability with space management systems and guest room management systems will help deliver personalised comfort to guests, based on their preferences. The hardware-software interplay also enables operators to furnish on-demand reports on IAQ and other factors that influence customers’ decision making.
Sustainable transformation Sustainability perhaps makes the most compelling case for the adoption of smart property solutions. The real estate sector is increasingly coming under scrutiny for disproportionate energy consumption and associated emissions. And due to its experience-driven nature, the hospitality segment has an additional onus towards sustainable transformation. Proactive maintenance, optimised resource usage, and data-driven insights on energy-intensive systems can translate to tangible positive results.
All these outcomes have a direct or indirect bearing on guest experiences, which is the foremost differentiator in the competitive hospitality industry. The playing field is now set to expand as sustainability and climate actions become non-negotiable for hotels. Progressive hoteliers, irrespective of the nature of systems in place, are subscribing to the ability of smart property solutions to future-proof their facilities. The achievable multi- fold value could propel these early adopters towards accelerated growth trajectories, and broader adoption could enhance the competitiveness of the regional industry as a whole.
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