HOTELS & HOSPITALITY
HO HO HOSPITALITY
Jeremy Bennett from Tork manufacturer Essity, looks at ways of speeding up the use of customer washrooms during the busy festive period.
This month we will hopefully be celebrating our first proper Christmas since the start of the decade. This spells great news for the beleaguered hospitality sector after months of lockdowns, restrictions, reduced capacities and social distancing requirements.
There will be festive meals and parties galore as we all attempt to make up for the non-event that was Christmas 2020, but the washrooms of hospitality venues will inevitably pose problems.
It can be hard for bars and restaurants to police the use of their toilets, and these could quickly become overcrowded during the busy festive season. Many of us are already nervous about picking up colds and viruses from publicly- used washrooms in winter, and this year we have the added issue of Covid-19 to worry about.
So, it will be important for hospitality venues to reduce the queues and logjams in their washrooms to ensure that all customers feel safe. And a quick bathroom break is also good for profits, since less time spent in the toilet will lead to more money being spent in the bar or restaurant.
However, hand hygiene has become more important than ever in the wake of Covid-19. And this means that any washroom visit needs to incorporate sufficient hand- washing time, since all the advice states that a 20-second hand wash is advisable to combat the coronavirus.
Drying the hands thoroughly is also important because damp skin provides an ideal breeding ground for viruses and is also more effective at contaminating other
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surfaces. So, hospitality venues have a dilemma: how do they speed up washroom visits while also ensuring that people linger long enough to wash and dry their hands thoroughly?
To address this question, it is important to consider the main sticking points in the average hospitality washroom. Finding a cubicle in the first place can be an issue, particularly in larger washrooms where visitors may need to spend several seconds walking up and down the aisle, checking the vacant/engaged signs on each. This leads to people milling around the washroom and creating an infection risk.
It would therefore be helpful if each cubicle were allocated a number and if a display board mounted at the entrance were to indicate which ones were free. This system works well in post offices and department stores, so why not bring it to the washroom?
All hospitality toilets should be intuitive to use, preferably with an automatic flush and an easy-to-access toilet paper system. When a jumbo roll is supplied, the end of the roll can easily become ‘lost’ inside the dispenser which means the user is then obliged to spend several seconds rummaging around trying to find it. Besides wasting time, this is also unhygienic because the previous occupant may have contaminated the inside of the unit.
Here, Tork SmartOne toilet paper system works well because the paper is withdrawn from the front of the dispenser, avoiding the need for customers to hunt around inside for the loose roll-end.
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