FM & TECHNOLOGY RUNS LIKE CLOCKWORK
Since its inception in 1996, Ductbusters, a specialised ductwork cleaning and maintenance company, has grown to service a variety of different organisations, from the smallest fast food outlet to major hospital projects. Ductbusters has now expanded into air handling unit maintenance, kitchen extract cleaning, the provision of risk assessments, fi re damper drop testing and LEV testing.
The challenge (where does
it hurt?) As their business grew rapidly, the senior management team at Ductbusters recognised a need for change. This required a fresh look at software systems that had the fl exibility that they needed. They also knew that they needed to engage the services of a supplier that could respond quickly and effi ciently to their dynamic environment. After a considered and lengthy search process, Ductbusters identifi ed Support Desk Pro from Clockwork, as its preferred choice.
Clockwork IT Ltd is a software company specialising in service maintenance, scheduling, planned maintenance, ad hoc incident logging, asset management and fi eld- based software.
The solution Due to Ductbusters’ changing needs, it was essential that the whole team was consulted to gain a detailed insight as to their current needs and, more importantly, their future ‘vision’ of how the system could work for them.
During these scoping and specifi cation meetings, Clockwork ensured that all members of the Ductbusters’ staff were represented and had the opportunity to contribute to the discussions on what was practically needed. It was only then that Clockwork could plan the development that was required for a successful implementation.
The standard back-offi ce software process was more than enough for the current operation, although there proved to be several huge time savers that Clockwork could immediately implement, such as individual complex quote templates and part payment options that updated the existing accounts system.
The main focus of the project was to provide the fi eld- based teams of surveyors and engineers the ability to do their job without the need for reams of paperwork that was inherent in its industry.
44 | TOMORROW’S FM
When the senior management team at a specialist ductwork company needed a more dynamic software system to support its developing needs, Clockwork IT stepped in to help. Ryan Lloyd, Editor of Tomorrow’s FM, fi nds out why.
Creating a workfl ow that linked a site survey to the provision of differing types of services, Clockwork gave the fi eld-based teams a tool that enabled them to plan and work much more effi ciently.
For the surveyors, this meant the provision of an accurate estimating tool that encapsulated all aspects of the service required from access doors to necessary equipment for the job. For the engineers, once the work was scheduled using a ‘drag and drop’ scheduler, it would ensure that they could not leave for a job without checking that the equipment required was allocated beforehand.
Further enhancements allowed engineers access to building schematics and the ability to easily identify and capture ‘before and after’ photos that could be annotated for customer reporting.
Gemma Quinn, Managing Director at Ductbusters, said: “Due to the magnitude of the change that we embarked upon, we anticipated that there would be a six to 12 month ‘settling down’ period after implementation of the new system. We were delighted that our expectations were completely exceeded when full adoption of the system took only three to four months.”
Steve Adams, Managing Director at Clockwork IT, said: “The team here at Clockwork has been providing software to the manufacturing and service management sector for over 25 years and, as the authors of the software, are able to customise the solution to attain that elusive 100% match.”
www.clockworkit.co.uk twitter.com/TomorrowsFM
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