FM & TECHNOLOGY STREAMLINING PROCESSES
By eliminating manual processes and leaning on technology to pick up some of the heavy lifting, facilities management companies can benefi t from huge effi ciency gains, suggests TEAM Software.
When it comes to facilities management, total service visibility and control over scheduling are key to ensuring elevated services, managing costs, and providing peace of mind — for you, and your clients. Achieving these things is easier said than done, however, as facilities management companies face challenge after challenge in a competitive industry.
Some of these challenges, like managing dispersed workforces across multiple facilities, or battling thin profi t margins due to variables like high labour costs, will likely never change — that’s simply the nature of the industry. That’s why it’s important to take advantage of controllable variables when you can.
Perhaps the biggest controllable variable facilities management leaders can proactively address is the issue of manual processes. Historically, many aspects of day- to-day routines are wrapped up in manual processes, whether that is clumsy spreadsheets or paper-and- pencil methods. What’s worse, manual processes often lead to unnecessary duplications in work, which in turn leads to expensive resources wasted and the increased possibilities of inaccuracies across your business data.
“Employee engagement, for example, can help increase employee connection, improve service delivery and ultimately lead to happier customers.”
Eliminating these manual processes in favour of technology-driven processes can boost productivity while saving time and money. For example, scheduling is a crucial part of day-to-day business operations for any facilities management company. Technology that has in- built scheduling features can help your business provide services where you need them most, while also identifying service gaps, making schedule adjustments to minimise overtime and managing extra expenses to your bottom line, protecting your margins as much as possible.
It’s not just workforce management tasks like scheduling cutting into your profi t margins. Other administrative tasks could be as well. Employee engagement, for example, can help increase employee connection, improve service delivery and ultimately lead to happier customers.
40 | TOMORROW’S FM
By using technology to connect and engage with your dispersed workforce wherever they are, you can also reap the benefi ts of increased employee retention, productivity and compliance. With increasing numbers of fi eld-based and offi ce-based workforces interested in more fl exibility and autonomy, the opportunity to capitalise on employee engagement exists. Think about how technology-driven processes could improve employee engagement in these areas:
Managing diaries and task lists. Technology-driven processes can give employees the opportunity to improve work performance, maximise their time on-shift and fi nd extra work when needed.
Managing personal information, such as time off. Provide your workforce with self-service access to job information and answers to HR and payroll questions without occupying your back-offi ce staff.
Opening up technology-based channels of communication. Field-based workers can receive updated work orders, messages and other important information in a timely manner.
Accessing critical data. Technology has the power to bring multiple manual business functions together into a centralised platform, providing automated data in easy- to-understand charts and graphs for better analytics and smarter decision-making.
According to HR Magazine, a survey of UK workers found that roughly one-third of the working year is spent on administrative or repetitive tasks. By eliminating manual processes and leaning on technology to pick up some of the heavy lifting, facilities management companies can benefi t from long-term effi ciencies gained.
www.teamsoftware.com/
twitter.com/TomorrowsFM
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