optimises equipment uptime through fixing the problem immediately. This is particularly important in retail and industrial/distribution environments that often have 24- hour operations, to meet the daily challenges of these high pressure and busy environments.
A recent example of where we have used video calling to resolve a machine problem was at a leading supermarket, where their scrubber dryer was not releasing water. Through the use of video technology, we were able to guide the operative through a series of checks, enabling them to fix the machine immediately, resulting in zero downtime and maximising productivity.
Making use of video calling provides a greater level of detail for the helpdesk operator as it helps them to actually see the issue, and visually guide the cleaning operative through steps to help identify and fix the problem where possible. It also helps to identify if replacement parts are required, and these can be sent straight to site to be fitted by the operator. This all contributes to a huge reduction in wasted hours of unproductive cleaning and engineering time.
It also means that we can ensure field-based resources are visiting primary equipment issues as opposed to unnecessary calls, as well as supporting our environmental pledge to reduce our carbon footprint.
It also increases the skill set of the cleaning operative as
they are being guided through how to fix simple equipment problems, therefore this improves their understanding of maintaining the equipment and checking for blockages before calling to report a fault. In turn, this changes behaviour: rather than immediately reporting any fault, the operative is empowered to be more aware of potential issues that can be checked out, and to carry out regular maintenance to keep the machine running and cleaning effectively.
Overall, we have seen extremely positive results where on average 46% of issues have been immediately resolved during the video call. This is where our team can identify and either fix or pre-empt the required parts to avoid having to send out an engineer to site.
The future
We are for sure in a changing and developing marketplace, and in order to stay ahead of the times our business will continue its quest and commitment to innovation and technology development. It’s this investment in the key technology advances, both in equipment hardware and virtual knowhow that will help us support our customers and grow and succeed against our competition.
www.ice-clean.com
www.tomorrowscleaning.com
TECHNOLOGY | 67
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84
