Technological support
Technology and innovation are at the heart of everything ICE Group does, and here they discuss how modern advances in tech can help the cleaning industry.
operative time to do detailed cleaning, which often gets missed if they are spending time pushing a floor cleaning machine around.
Now that we can clean complex floor areas quickly and efficiently with automated machines, the next step is to utilise computers to provide a huge amount of management information as part of the Internet of Things. Remote management of automated machines is already possible, and an invaluable feature of automated cleaning, but inevitably this will evolve to provide an even deeper level of information.
“More than 30% of
From web-based service systems and ground-breaking equipment telemetry, to smart video calling and automated cleaning, technology has a growing and vitally important place in our industry.
Get equipped
Equipment technology is becoming increasingly important in the market, and we have seen a rise in demand for machines with in-built technology that makes cleaning more intelligent, interactive and easy. These machines enhance operator experience, with touchscreen video tutorials showing how to safely operate and maintain the equipment. It is also possible to set water flow, suction levels, pad/brush pressure and speed for different flooring types or zones within one site. This means the operator simply selects the zone they are cleaning, and the settings will adjust automatically.
Tracking the performance, utilisation and location of cleaning equipment is crucial within our industry. It can help businesses to reduce costs associated with machines that are under-utilised and minimises the cost and administration headache associated with equipment that can’t be located. Integrated telemetry systems within machines provide this level of detail and information which is proving invaluable, especially to businesses with equipment across a large number of sites.
Automation
Robotics continues to play an integral part in our strategy, and we have been pioneering this for the last decade. We also see it as a real positive that more autonomous machines are coming to market this year, as we really believe that this is the future.
Many of our major retail customers tell us that automation will help them, and that using robotic equipment gives the
66 | TECHNOLOGY
equipment breakdown calls we receive could be fixed without an engineer visit.”
Mobile management
When managed entirely through App technology, a number of our low-cost machines allow customers to install and manage their own cleaning equipment. The machines are delivered straight to site, complete with unboxing and setup instructions. The App contains all the machine operating instructions and training videos, meaning there is no need to book time for staff training and each operative can use the App to familiarise themselves with the operation of equipment at a time convenient to the business.
Remote support
Experience has taught us that more than 30% of equipment breakdown calls we receive could be fixed without an engineer visit.
These include blockages, squeegee replacements, and often no faults are found at all. This means that we can end up attending over 400 unnecessary jobs per week, which has a negative impact on engineer time, costs and the environment.
Using technology such as live video calls to connect on-site cleaning operatives with helpdesk experts can help to solve these issues without the need to send an engineer.
The helpdesk specialist is able to see the machine and guide the on-site operative through a series of checks to help them solve the issue immediately. With ICE Smartcall, it is even possible for both the helpdesk and the cleaning operative to pause the video and annotate the screen, whilst still continuing with the voice call.
The key benefit to cleaning teams is that it increases and
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