App to the Future
When it comes to customer logging and reporting, SmartTask has a digital solution to an analogue issue.
The cleaning logbook has been a staple part of the communications process between customer and cleaning provider for many years, but in practice they are often discarded somewhere onsite, ignored and gathering dust.
Email is now a popular means of raising an issue, but messages can still get lost or buried in busy mail boxes, so there is no guarantee it will ever reach a cleaner or supervisor. The result is poorer service, which in time will lead to a damaged reputation and potentially to the loss of the contract.
In the 21st century, where there have been massive advances in mobile technology and most of us now have a smartphone, surely there should be a better way?
Well now there is, with the SmartTask Cleaning Log, an app- based alternative to the traditional logbook that is designed to improve customer engagement and streamline reporting processes.
Thanks to the SmartTask Cleaning Log, it is now possible to configure the log entries so that the customer can electronically inform the cleaning team of any issues and submit requests, with any outstanding tasks highlighted in
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red. This provides immediate visibility of whether a task has been handled, with the customer able to see the status of each item, so they know if the cleaning team is on top of the issues and getting them resolved.
The tool can also provide the management team with the ability to remotely monitor any issue through its life without leaving the office, using colour coding to help them keep track of what still needs to be actioned. It can even sound an alert when customers have raised a critical issue that needs immediate attention.
With the SmartTask Cleaning Log, there is no more need for a cumbersome paper log book. Instead, it is now possible to have a centralised audit trail of everything that has happened on site, accessible on the go. This can range from cleaning queries and stock requests to work orders, all communicated through the one app.
It will leave your cleaning admin team in complete control and your customers delighted with your service, whilst removing the need to buy, store and transfer paper logbooks.
www.smarttask.co.uk twitter.com/TomoCleaning
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