Talk is cheap
For all the manufacturers’ talk of sealed, secure dispensers, hygienic toilet roll provision and consumption control, this simple process can go wrong. Reasons might include:
• Multiple parties in the equation (as in this case), each of whom has their own priorities.
• Lack of staff training and users are never trained.
• Lack of understanding of the impact of washroom behaviours on hygiene.
Good training of cleaning staff goes a long way – simply checking the dispenser action as part of the refill process every time would have helped with this problem.
Extending this training to other parties in the equation (such as the nursing staff in this instance) would also help. Nurses are already overworked and won’t thank anyone for giving them extra training or additional work, especially as the organisation is already paying an FM company to look after this area. However, it was the Ward Sister who had to take time to run to the store to get the spare roll in our example, so their time is being consumed anyway.
An alternative solution to user training in this scenario might be to ensure a highly visible fault report process is in place – perhaps a sign on each washroom wall indicating how to report faulty dispensers.
A user-free solution
Mark summarised: “Training aside, using the right product is key. The simplest and most effective solution to this problem is for manufacturers to provide dispensing systems which totally eliminate any need for user input. This experience is real – and as such, validates the drivers behind the development of the Katrin System 800 two-roll toilet dispenser.
“In a high throughput area such as a busy surgical ward like the one in the experience, the use of a two-roll toilet system, where the second roll immediately drops into place once the first roll is finished, is the ideal scenario. This way, patients, visitors or staff have no need touch the dispenser. The user experiences a good service; no extra workload is incurred by the staff so they are happy; hand towels won’t block the toilet so the hospital is happy and cross-contamination is eliminated so everyone is healthier.”
www.metsatissue.com
www.tomorrowscleaning.com
DISPOSABLES | 37
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