Contractors already using our remote workforce technology are already able to highlight the staff that regularly turn up for work on time and are there until the end of their shift. We found that integrating robotic vacuum cleaners reduced the stress and strain on the cleaning staff. By increasing the amount of available time that they have to complete other cleaning duties, and training the staff to use the technology, it increased the value of each member of the cleaning teams.
Implementing robots into an existing cleaning programme both reduces the health and safety risks associated with cleaning, and improves the time management of other cleaning duties. Once a robotic workflow is planned and implemented, a site-specific schedule is created, and staff are trained to become ‘Robot Assisted Cleaners’ who are proficient in the distribution and management of the robots.
This process then becomes the cleaners’ task. Smartphone and mobile technology and in-app communication tools deliver added value by allowing them to log these completed tasks. Contract compliance checks can then happen in real-time, remotely. For managers and their clients, this knowledge is power.
We fully expect that the concept of ‘Smart Facilities Management’ will become the standard and transform cleaning contractor businesses from reactive to proactive and predictive. FM service providers already using workforce management technology can simply add the robots into the workforce mix. Artificial intelligence in facilities management means eliminating uncertainty and
letting the computers do the thinking, freeing up time for managers to streamline processes, achieve optimum levels of productivity and boost long-term profitability.
This market will continue to grow exponentially, and we have no doubt that further technological advances will be developed to disrupt and transform the sector. The cleaning sector will begin to attract younger and technically qualified workers who understand the technology used to clean complex environments, so it is critically important that cleaning contractors invest in upskilling their staff with the new technologies that will inevitably come into play during the next five to 10 years.
The cleaning and FM environment is highly competitive. Decreasing margins has meant that service providers have had to adapt their proposition to deliver enhanced efficiencies as clients seek cleaning contractors that offer better value for money, ongoing innovation, and accurate management information and analytics. The evolving demands of end-user customers continues to motivate cleaning providers to evaluate, adapt and improve their proposition to meet new procurement criteria.
The sector is under increasing pressure to provide accountability for all cleaning resources. This, coupled with tighter service level agreements, means that unproductive time is highly visible and no longer acceptable. Progression in technology is facilitating a shift for cleaning providers to deliver better value by managing contracts, mobile workforces; both people and robots, more efficiently.
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TECHNOLOGY | 63
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