TRANSPORT CLEANING
NO MEAN FLEET The regular challenges that cleaning operatives face on a day-to-day basis become extra
sensitive when it comes to transport cleaning, according to Johan Venter, Chief Operating Officer at Servest. Here, he looks at the issues that arise when cleaning trains.
Delivering cleaning services to a broad array of physical infrastructures can be challenging at the best of times. Adapting cleaning regimes in line with seasonal and footfall fluctuations requires careful planning, regardless of the sector in question. Thanks to advancements in technology, immediacy is the name of the service industry game. And as expectations soar, budgets tend to dwindle – so cleaning teams must constantly review, improve and innovate their offering if they’re to successfully demonstrate best practice and secure first place amongst the competition.
The service industry allows no time for complacency – there’s no such thing as ‘making excuses’ and nothing short of excellence will do.
So, what do you need to think about if you find yourself working with one
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of the UK’s leading rail operators, delivering comprehensive cleaning services to thousands of trains, both in-transit and stationary, across hundreds of stations dotted all over the country?
Well, you need to brace yourself for a potentially bumpy ride.
As per the Office of Rail and Road, in the last twelve months, there have been 1.73 billion passenger journeys, across 16.6 billion kilometres. Despite media reports suggesting delays are getting worse, the number of trains that arrive on time has risen dramatically since Network Rail took over the running of Britain’s railway in October 2002. The public performance measure (PPM) is the industry standard measurement of performance and shows the percentage of trains which arrive
at their terminating station on time. According to Network Rail, this currently sits at 79.1%. However, this still means that one in five fleets experience delays, so cleaning teams are kept on their toes all year around.
Depending on the rail network in question, hundreds of members of staff can be involved in delivering cleaning services to stations and trains across large geographical spreads. We look after a major rail network and 350 Servest staff members work to deliver a range of services. Our cleaners do both turnaround and in-transit cleans. They also perform external cleans on the trains at depots overnight, so they’re ready to go back into service the following day.
Cleaning partners must possess knowledge and experience of working
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