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Optimising LIMS performance with tailored customer success services


LabVantage Solutions, Inc, a leading provider of laboratory informatics solutions, has launched its Customer Success Services Portfolio, a comprehensive suite of services designed to help laboratories optimise their Laboratory Information Management System (LIMS) performance beyond initial implementation. The portfolio provides specialised services to address system management, user adoption, and operational efficiency challenges across various industries.


Maintaining and optimising LIMS after deployment is a common challenge for laboratories. Many labs struggle with resource-intensive tasks such as system configurations and updates, which can divert focus from core operations and reduce overall efficiency. Traditional support services often lack the deep expertise and proactive strategies required to maximise LIMS performance. LabVantage’s Customer Success Services Portfolio fills this ga p by offering tailored success plans and expert-driven consultancy throughout the system’s lifecycle. This approach simplifies system management, enhances user adoption, and ensures long-term system optimisation.


“We are committed to helping our customers focus on productivity and accelerating their time to value,” said Jeffrey Policastro, Vice President of Customer Success at LabVantage Solutions. “Our Customer Success Services Portfolio empowers lab teams to shift their attention from system maintenance to meaningful scientific and business outcomes. We tailor each success plan to the unique needs of our customers, whether they manage a single site or an entire enterprise. By taking a proactive approach, we help ensure sustainable success and continuous value from their LIMS.”


The portfolio includes key services designed to improve LIMS performance. Master Data Management ensures data integrity and consistency. Flex provides ongoing system configuration and deployment support, reducing resolution times. Automated Testing and Validation Services streamline compliance and reduce time spent on regression, upgrade, and sprint testing. The VantageXpert eLearning Platform accelerates user adoption through a next-generation training experience.


With increasing complexity in laboratory operations, proactive LIMS management is more critical than ever. LabVantage’s portfolio delivers measurable efficiency gains, including up to a 75% reduction in testing efforts, a 50% decrease in configuration time, and a 40-50% drop in support tickets. Additionally, the VantageXpert platform accelerates training by 50%, improving time to proficiency by 15%. These enhancements lead to smoother operations, reduced downtime, and greater return on investment.


More information online: ilmt.co/PL/1y5L 64255pr@reply-direct.com


Chemical resistant diaphragm pumps


The C Series chemical resistant diaphragm pumps from Wiggens are an excellent solution for continuous, oil-free pumping of corrosive gases and vapours and meet demanding applications. The multi-stage construction provides an advantageous combination of high pumping speed and ultimate low vacuum. All major parts in contact with pumped media are made of PTFE which are ideal for extremely aggressive/corrosive gases and vapours. The sealing system provides reduced leakage rates for improved ultimate vacuum (1mbar).


Wiggens is continuously expanding the line of diaphragm pumps and applying new technologies to the C Series. The latest models feature more powerful motor-driven multi-stage pump heads, making them an excellent choice for applications requiring high vacuum levels with corrosive gases and vapours. These pumps find applications in pilot reactors, industrial rotary evaporators, the semiconductor industry, drying ovens, and various laboratory applications. The maximum pumping speed can reach up to 145L/min.


Equipped with a frequency conversion motor, these powerful pumps can achieve high vacuum levels quickly and with good stability, making them suitable for larger laboratory applications.


Furthermore, the frequency conversion vacuum pump helps reduce noise in the laboratory and extends the service life. If you have any questions about vacuum requirements for your experiments, please contact Wiggens for assistance.


More information online: ilmt.co/PL/v81R 57812pr@reply-direct.com


World’s smallest single-use disk stack centrifuge GEA introduces the kytero®


10, the world’s smallest single-use disk stack


centrifuge, designed for the biopharmaceutical, food, and new food industries. This mini centrifuge is ideal for product development, particularly in small bioreactor setups, and is used for the separation of bacteria, cell cultures, and yeasts, as well as applications in cell and gene therapy. The kytero®


10 is the


smallest model in GEA’s range for cell separation and recirculation, catering to volumes from one to 10 litres.


Thanks to its low-shear design, the kytero® 10 maintains high cell viability


during continuous cell harvesting and perfusion processes, offering efficient centrifugal separation from laboratory scale up to production. It’s the perfect solution for the smallest batch and perfusion fermenters. GEA’s other kytero® models cover ranges from 500 to 2,000 litres, with test users reporting that the concept successfully overcomes previous limitations, providing scalable results that transition smoothly to larger production models.


GEA’s proven disc stack centrifuge technology is integrated into compact, user-friendly units that include all parts in contact with the product. These units are easily exchanged after production runs, ensuring maximum safety against contamination. Gamma- treated exchangeable units come as standard.


The kytero® 10 offers the same advantages as classic disk stack separators but eliminates the need for cleaning (CIP and


SIP), enabling rapid operation with only electricity and air required. The compact design and intuitive operation ensure simple integration into any system. Additionally, the breeze Drive®


non-contact drive system guarantees safe operation under high


biocontainment conditions. By enabling continuous operation and clarification during the perfusion period, the kytero®


10 completes the kytero®


for the biopharmaceutical industry. More information online: ilmt.co/PL/XxNX


64264pr@reply-direct.com Smarter ULT storage with superior temperature control


Stirling Ultracold has introduced the VAULT100™, a cutting-edge upright ultra-low temperature (ULT) freezer engineered for superior temperature uniformity, energy efficiency, and predictive diagnostics. Designed to meet the evolving needs of modern laboratories, the VAULT100 is the first ULT freezer to feature an extended temperature range of -100°C to -20°C, providing researchers with unmatched flexibility in sample storage.


At its core, the VAULT100 integrates Stirling’s advanced M6D free-piston engine technology, delivering tighter temperature control with a uniformity of ±3°C at -80°C. The improved design ensures market-leading setpoint stability, making it an ideal choice for high-performance biorepositories, clinical research facilities, and GMP-compliant storage. By maintaining interior temperatures below -70°C for up to two minutes after door openings, the VAULT100 protects sensitive samples from temperature fluctuations while allowing more convenient access.


The freezer replaces the SU780XLE model while retaining the same compact footprint and high storage density. It is powered by Stirling’s latest M6D free-piston engine, which improves system reliability and reduces power consumption. The new design enhances efficiency, requiring only 5.8 kWh/day in steady-state operation, earning it ENERGY STAR®


certification.


The VAULT100 also introduces a 10-inch touchscreen interface with built-in predictive analytics, comparable to a vehicle’s dashboard alerts. This system continuously monitors multiple engine sensors, providing proactive maintenance recommendations and real-time performance insights. With smarter diagnostics, users can optimise uptime, prevent unexpected failures, and ensure long-term reliability.


“We’re excited to introduce a ULT freezer that not only pushes the boundaries of temperature performance but also integrates smart diagnostics for enhanced reliability,” said Clayton Newman, CEO of Stirling Ultracold. “The VAULT100’s advanced analytics and improved engine efficiency set a new benchmark for ultra-low temperature


storage, safeguarding sample integrity while optimising operational costs.” More information online: ilmt.co/PL/x5XZ


64096pr@reply-direct.com 10 reduces bioreactor size and


production costs, accelerating product development. This makes it an essential tool for industries such as vaccines and monoclonal antibody production. The kytero®


series, providing scalable and robust upstream solutions


INTERNATIONAL LABMATE - APRIL 2025


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