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Contact Centre technology trends

The last 12 months have been significant for the digital transformation of UK businesses. Faced with rapidly shifting circumstances in 2020, businesses either accelerated existing plans or applied a temporary fix. But last year’s solutions may already be out of date. Customers have adapted to doing everything online and businesses must adapt too. Less face-to-face contact

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22 CHAMBERLINKApril 2021 Let’s have some more Moore: The artist’s ‘Dreamers’ painting

Birmingham Museums to offer more online content

Birmingham Museums is continuing with its series of special online content, and this month’s will range from the Pre- Raphaelites to Tolkien. The series has included a wealth

of art, objects and incredible tales from Birmingham’s collections, and this one is no different. The content includes the

extraordinary story of how three young students questioned and rejected academic art training to eventually become the world- renowned Pre-Raphaelite Brotherhood. Birmingham Museums Trust

holds the most important collection of Pre-Raphaelite art anywhere in the world. The collection has more than

3,000 paintings, drawings, prints and examples of decorative art and design.

There’s also a wander through

the rural landscape of Tolkien’s childhood, the paintings of English painter Albert Moore, and a closer look at John Constable’s remarkable study of clouds.

‘A wonderful opportunity to continue access to the collections’

Tolkien is well known in Birmingham, of course, but painter Albert Moore is probably unknown to most people. He was in fact one of the most

remarkable artists of the 19th Century, and one of the leaders of the aesthetic movement. Museum expert Jane Hornby will be exploring his works including ‘Sapphires’, ‘Birds’ and ‘Dreamers’.

Museum manager Wayne Dixon

will also be taking a closer look at John Constable’s study of clouds and how he was influenced by the naturalistic paintings of Jacob van Ruisdael and the studio landscapes of Thomas Gainsborough. Alex Nicholson-Evans, commercial

director at Birmingham Museums Trust, said: “There’s a wealth of compelling stories behind Birmingham’s collections. “In a continued period of

isolation for so many people, Birmingham Museums on demand is a wonderful opportunity to continue access to the collections through these fascinating lectures and talks.” Access to the content, which has

been Birmingham Museums’ experts, is via the purchase of a £20 pass that is now available to buy at

Air hostess joins the Covid battle

Air hostess Emma Whitehouse has (temporarily) swapped her jet- setting lifestyle for the NHS frontline. When coronavirus struck, the 32-

year-old, who works for TUI, the Anglo-German travel giant, found herself grounded, so decided to join Sandwell Hospital’s ward services team in her hometown of West Bromwich. Emma, who has worked for the

airline for seven years, said: “I have many friends and family members who work for the NHS, so I knew how much pressure they were under and wanted to do whatever I could to help. “At the start of lockdown, I was

struggling mentally being stuck at home. I am used to travelling as an air hostess and across the country

as a cabin crew trainer. I was based at Gatwick at the time we went into lockdown so to go from that to nothing was a shock to the system.” So in April, she started work at

Sandwell and West Birmingham NHS Trust, which runs the hospital, as a ward services officer, cleaning the wards and serving meals. Though she hopes to go back to

her role as a flight attendant, Emma said working at the trust had been a ‘perfect’ fit. She said: “Working at Sandwell

Hospital was the perfect solution for me as I could support my local hospital while keeping busy and doing something useful. I have found that many staff share a similar mentality to that of cabin crew. They’re flexible, adaptable and hard-working.”

Grounded: Emma Whitehouse

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