4 INDUSTRY NEWS


Hamble marinas strike gold again A


ll three of MDL’s Hamble River marinas on the South Coast of England have retained their Five


Gold Anchor status following recent three-yearly inspections by The Yacht Harbour Association. Port Hamble Marina, Hamble Point Marina and Mercury Yacht Harbour are just three of the 15 MDL marinas to hold this prestigious award. “We are delighted and very


proud to have our Five Gold Anchor accreditations confirmed again,” said Kerry Marriott, MDL’s Head of Operations (Central and Chichester). “The criteria for the award are focused on customer- centric


services and we are so pleased that we’ve been recognised for all the hard work we put into providing the best customer experience for our berth-holders and visitors.” Strong environmental awareness


across the marinas was highlighted, with all three marinas scoring 100% in Environment Management and Practices. The marinas also did particularly well in the On-Shore facilities sections with Port Hamble Marina earning 93%, Hamble Point achieving 97% and Mercury Yacht Harbour 94%, showing the importance of MDL’s continual investment in its amenities. The marinas were praised for their atmosphere and the quality of services with the assessor noting, “excellent customer feedback on customer service and staff attitudes”. The marinas were rated highly by customers across all survey questions. Globally recognised, the Gold Anchor scheme


has been developed by the marina industry to raise standards and assist marinas to position and differentiate


MDL’s Mercury Yacht Harbour on the Hamble River.


them. From a consumer perspective, the Gold Anchor accreditation helps them to select a marina that is right for their needs. “As a berth-holder survey was


part of the accreditation process, it means we have been awarded the Five Gold Anchors based on our customers’ feedback too, showing that we are delivering on an ongoing basis across our marinas rather than just at inspection time,” added Kerry. “We recognise the importance of the marina team in delivering the best customer experience and upholding the TYHA high standards and to ensure that this continues, we are delighted to announce some internal staff changes to our Hamble marinas’ teams.


“Long standing MDL employee,


Colin Jefferies, returns to the helm of Mercury Yacht Harbour while also looking after our Riverside Holiday Park next door. Bertie Marsh has been promoted and brings his five-star experience from Ocean Village Marina to Port Hamble Marina where he will join the team as Manager. “Hamble Point Marina also has a


new manager, Martin Bowman, who was previously Duty Manager at Mercury Yacht Harbour. Martin will be ably supported by Shona Brooks, who has been made permanent Assistant Manager following a very successful secondment into the role over recent months. We wish everyone the best of luck in their new positions.”


Italian cradles shipped to Florida


The latest shipment of three containers of cradles and boat stands to Fort Lauderdale brings to 11 the number sent to Florida in the past three months by Naval Tecno Sud Boat Stands of Valenzano, Italy, and the client has confirmed that they have already been positioned to support large craft being worked on in his boatyard. The delivery time from the company’s specialised factory in Italy to the customer in Florida was 45 days door-to-door. The company is also sending


two containers of its high quality models to Coomera in Queensland, Australia.


MARINA INDUSTRY • APRIL 2020


The products of Naval Tecno Sud Boat Stands are subject to


rigorous CE certification, which is accepted throughout the world as


a guarantee of safety for marina and boatyard staff working on the repair and maintenance of leisure craft. An excellent quality/price ratio, combined with promotion at major boat shows around the world, has also encouraged customers in the Far East – against strong local competition – to buy cradles and stands ‘Made in Italy! Roberto Spadavecchia of Naval


Tecno Sud was presented with first prize in the ‘Boatyard Equipment’ category of the Marina Industry Awards 2019 on his stand at METSTRADE in Amsterdam last year.


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