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Case Study: An Ad Agency Plays to Its Strengths Several years back, I was brought in


to help develop a strategic growth plan for a small advertising agency. The firm was successful but growth was slow. The agency partners wanted to increase revenue without increasing headcount. Aside from some key long-term accounts in


state government and healthcare,


much of the work was project based. So, everyone was very busy but sustainable, compound growth on a project-by-


project basis was nearly impossible to achieve. The natural churn of project cycles kept a steady flow of work with little to build on. As you would guess, as an ad agency, the company had all of the tactical capability, experience, talent, and skills at their command. Writers,


designers, photographers,


videographers, and programmers – you name it. But, they didn’t have a growth strategy, which meant there was nowhere to focus all of their resources. While limited by a small budget, they


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benefited from a team of smart, creative thinkers. In addition, with this wealth of capability, there were almost too many growth options and a sort of strategic paralysis set in.


Solution For an outsider, the solution seemed


glaringly obvious. If you subscribe to the notion that success breeds success, then it is simply a question of developing a strategy that played to their strengths. In this case, compound growth was possible only through longer-term contracts rather than project work. The agency had successfully secured multi- year deals with state agencies and was producing award-winning creative work. So, why not double down on that bet and focus efforts to go after more state and federal government business? The hardest part was leading partners through the emotional loss of what some perceived as sexier clients and markets. The choice paid off. After earning their GSA, the agency was able to win a 10-year contract with a federal agency valued


at $100 million. Sometimes


boring pays the bills! (And, the long-term stability allowed the agency to dedicate some resources to fun, pet projects.)


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There are some straightforward lessons learned that can be applied if you feel your organization is lacking strategic strength. First, assess your team. Are they really lacking in strategic thinking or do they simply need to free up time from the daily grind? You can always outsource the strategy part if necessary. Second, don’t over think it. Often, the best strategy is right in front of you. But, you may need some distance or a different perspective to see it. Finally, play to your strengths. Executing a strategic growth plan by leveraging those things you are already good at will generate a much higher success rate than going down a path you’ve never gone down before.


Next Month: Growth Killer #6 – Tactical Deficiency


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