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KEEPING YOU IN TOUCH - YOUR FREE MONTHLY NEWSPAPER DELIVERED DOOR-TO-DOOR FOR 31 YEARS CASS Before, After School & Holiday Club


Regular & casual bookings are welcome Flexible bookings now available for before and after school care


Further info on the website or contact us on


01900 828199 07419 126 195


www.cockermouthafterschoolscheme.co.uk The Scout Centre, St. Helens Street, Cockermouth CA13 9HX


PENCIL PORTRAITS by Steve Rolls


Pencil Artist in Keswick


“An ideal gift for a friend or loved one”


Contact Steve Rolls on 07773 685 761


pencilportraits71@outlook.com pencilportraitsbysteverolls


Cleaner


Required To join our friendly team at Crummock Water Cottages Loweswater


Saturdays 10.00am – 3.00pm Own transport helpful


Call 01900 85637 WORLD OF DIGITAL


THE WONDERFUL AND COMPUTERS


I’ve been away and in fact I’m still away; January was Cardiff and now I’m on my annual jaunt to New Zealand. However, technology doesn’t recognise I’m on vacation!


Daughter messaged me whilst in Cardiff: “My Mac won’t switch on. In fact, nothing in my room will switch on!” No power, no internet, no music… end of the world scenario, catastrophic disaster in teenage-land.


We went through the motions and realised the fuse on the circuit had tripped out. If the Mac was plugged in, it refused to re-engage, unplug the Mac and the house came alive again. At least she could charge her phone and speak to her friends - well not speak obviously, nobody does that right, but she could Snapchat and do whatever else the young do. Total disaster averted.


This meant there was an issue with the Mac. Now I don’t do hardware or power supplies, so I took it to my man who does. There it now sits, waiting on a screwdriver intervention. What’s strange is the computer was plugged into a surge protected extension lead and so its death remains a bit of a mystery. Fortunately, ‘the yooof’ store everything in the Cloud, so when I asked my daughter about back up she just nodded and went back to staring at the only screen she now had, her phone.


I’m telling you all this because whilst this was a nuisance it wasn’t a disaster but for those of us over let’s say 35, it could have been a lot worse. Here’s why:


We, ‘the old’, are more likely to have our important data stored on our computer’s hard drive and less likely to have our computers plugged into a surge protector. If you get a surge from a storm or electric spike it could kill various components of your machine so back up your data, do it frequently and get a surge protector. Ours may have failed but I would still recommend your devices be plugged in to one.


My other recommendation is updates; keep your devices up-to-date. There have been various important updates to fix vulnerabilities in all Intel powered devices of late and it is often tempting to not install the nagging updates, particularly on PCs, for fear they will cause issues or not install properly. I’d strongly recommend you install.


I’m now heading up north in NZ and going off grid for a few days and I mean off grid - no phone signal, no internet. I’ll probably do something weird like read a book.


David Jeffries


dj@ministryofdoing.co.uk Tel: 016973 61066 Solving people’s Digital Problems


PROBLEM WITH PHONE RECEPTION AND TIED TO NEW CONTRACT?


 


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  INFO@THECOCKERMOUTHPOST.CO.UK


“I recently signed a two-year phone contract with a new network provider but the reception in my home is terrible. Is there any way I can get out of the contract, or have I just got to stick with it?”


While poor signal doesn’t give you a right to cancel your contract, you should be able to make a case to your phone company to end it.


If you bought your mobile online or over the phone within the last 14 days, you can cancel the contract without needing a reason by contacting your provider.


If you bought it in-store or have had the phone for longer, you’ll need to ask to leave the contract.


Contact the company and explain the problem. They may give you a device which can boost your signal.


If this doesn’t work, you can ask to terminate the contract. However, they will usually ask you to pay an exit fee, which can be as


ISSUE 423 | 22 FEBRUARY 2018 | 6 much as the remaining cost of the contract.


Paying the exit fee could allow you to terminate the contract immediately but if you don’t want to pay, then make a complaint using their complaints procedure.


This can take time but if you haven’t got a resolution after eight weeks, ask an Alternative Dispute Resolution Service to intervene. An adjudicator will make a decision on releasing you from the contract.


For further help, call the consumer service helpline on 03454 04 05 06, or contact Citizens Advice Allerdale, Town Hall, Oxford Street, Workington on 01900 604735, or visit us at www.citizensadviceallerdale.org.uk.


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