TRAINING & EVENTS


TRAINING & EVENTS


THE BUSINESS TOOLKIT


FIRE MARSHAL/WARDEN TRAINING Date: 19 September Time: 09:15 – 12:30 Cost: Members: £120 + VAT Non Members: £144 + VAT


To help an organisation keep their staff safe at all times and know exactly what to do in the event of a fire. To teach the roles and responsibilities to an individual to act as the onsite Fire Marshal/ Warden. Understand the regulatory reform (Fire Safety) order 2005 and how to conduct an onsite fire evacuation drill. To have staff know the procedures in their work place in the event of a fire and have a bank of trained staff as Fire Warden/Marshals to cover every working hour.


ABSENCE MANAGEMENT Date: 20 September Time: 09:15 – 12:30 Cost: Members: £120 + VAT Non Members: £144 + VAT


A half-day workshop on understanding and minimising costly absence in the workplace. The content will provide enough background for organisations to formulate a sound absence policy which can be applied. Delegates will be given guidance on an effective zero tolerance policy and have the opportunity to practice effective back to work interviews.


CREDIT CONTROL & RECOVERING DEBTS Date:


19 October


Time: 09:30 – 17:00 Cost: Members: £209 + VAT Non-Members: £259 + VAT


Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to develop the skills and knowledge of your business and its employees


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This effective short course, led by an experienced business manager, shows how to operate an efficient credit control system. Delegates will understand the importance of good cash flow and how to collect outstanding monies. All whilst maintaining good relations with the customer to keep their continued custom.


GETTING THE MESSAGE RIGHT


KEY ACCOUNT MANAGEMENT Date: 7 & 8 September Time: 09:30 – 17:00 Cost: Members: £418 + VAT Non-Members: £518 + VAT


The purpose of this two-day course is to deliver a practical and active learning opportunity to develop different perspectives in relation to key account management and to implement strategies to manage client communications with more knowledge. Organisations will be able to see their account managers provide a more effective communication strategy for the clients. Resulting in a more tailored effective proactive approach to their account management.


CUSTOMER SERVICE ON THE TELEPHONE Date: 5 October Time: 09:30 – 17:00 Cost: Members: £209 + VAT Non-Members: £259 + VAT


This course is essential for anyone who is the first port of call for incoming enquiries and those who are in daily contact with customers over the telephone.


SALES & MARKETING


SUCCESSFUL COLD CALLING Date: 6 September Time: 09:30 – 17:00 Cost: Members: £209 + VAT Non Members: £259 + VAT


This course shows how an effective prospecting and cold calling system can be put in place to enhance sales. It aims to remove the fear and make delegates feel at ease with the process. The workshop also provides ideas and examples and demonstrates how cold calling can significantly add value to your organisation.


28 inbusiness AUGUST/SEPTEMBER 2017


SOCIAL MEDIA MARKETING Date: 12 September Time: 09:00 – 17:00 Cost: Members: £209 + VAT Non Members: £259 + VAT


This practical session will show how social media can be utilised to its full potential as an essential marketing tool to strengthen a brand and customer relationships and meet a company’s business and communications objectives.


WINNING EMAIL MARKETING STRATEGIES FOR BUSINESS OWNERS Date: 6 October Time: 09:00 – 13:00 Cost: Members: £130 + VAT Non-Members: £155 + VAT


This email marketing training workshop will give your organisation inspirational ideas about how you can increase your response rates and ultimately your return on investment. The training is full of practical advice and real life examples of how simple changes can have a big impact.


SELLING SKILLS FOR NON SALES PROFESSIONALS Date: 10 October Time: 09:00 – 12:30 Cost: Members: £120 + VAT Non-Members: £144 + VAT


This course serves as an introduction to the basic principles of selling for those with little or no background in sales and selling.


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