KPIs: More than Operating
Costs...continued
of the driver as a person and building rapport by the drivers getting to know students by name,” Brooks said. Sam Bailey, transportation director of the Biloxi (Miss.) Public Schools, has also been measuring quality indicators for decades. Like Brooks, he measures student behavior patterns and the
impact of corrective actions. He also keeps a close watch on the relationship between driver recruiting processes, advancement driver, attendance and retention. “Once you start a KPI you have to maintain it; you can’t just move on,” Bailey said. “You track it, you tweak it and you
stay on top of it so you can make real improvements.” Picetti’s drivers transport fewer than
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100 students but the district on a Native American reservation covers 500 miles. As a result, her KPIs focus on employee turnover—both resignations and termi- nations—and preventable collisions. Due to the district’s extraordinary
size and its commitment to transport students to extracurricular activities that include sports events, tutoring, summer college programs and more, drivers can start the day as early as 4 a.m. and not arrive home until 9 p.m. “There’s really no down time in the summer and sometimes we have driv- ers who don’t get home until midnight and then they get up and do it all over again,” she said. Compounding her challenges, the
district is 30 minutes from the nearest community and at least an hour for the larger labor pool of Reno. Some drivers spend an hour on the road before pick- ing up their first student. Picetti’s KPIs helped her determine
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how to keep her drivers onboard, including rotating schedules to prevent burn-out and boosting salaries from $10 an hour to $14.25 an hour and to focus on securing full-time drivers over part-time and weekend drivers. The process has also shaped her approach to safety training. “We may add some KPIs in the
future; that’s yet to be seen,” she said. “For now, this is our focus and it’s working. We just have to keep focused, positive and upbeat.” ●
60 School Transportation News • JUNE 2017
CELEBRATING25YEARS
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