What Gets Measured Gets Done Efficiently


W


hen Hawaii’s student transportation costs raced out of control several years ago,


state officials turned to the key performance indicators process to put the brakes on spending and then put it in reverse. It was 2012 when state lawmakers, perplexed by transportation costs that ballooned from roughly $25 million to more than $75 million in a seven-year period, directed Hawaii Department of Education officials to issue a request for proposals to assess thesituation and come up with answers.


54 School Transportation News • JUNE 2017


CELEBRATING25YEARS


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