14 . Glasgow Business October 2014
Relaunch
New-look contact centre generates 120 new jobs
» Vitel plans to quadruple workforce by end of the year
M
ore than 120 new jobs are being created in Glasgow following the acquisition of a
leading call centre operation. Te former Bellcom
Worldwide business in Waterloo Street has relaunched as Vitel which is on target to quadruple the workforce by early next year. Te company’s Managing
Director is Varry McMenemy, Past President of Glasgow Chamber of Commerce. Vitel, whose name derives
from the words ‘vital’ and ‘telephone’, is now part of the newly formed Neptis Group whose CEO Joe Costello acquired Bellcom in March and has since seen the workforce increase from 50 to 60 with the addition of new agents and managers. New contracts agreed with
companies in the water and waste services, insurance, business improvement and energy
Relocation
Eureka Solutions improves Jobs & Business Glasgow’s finance system The system has been hailed
Eureka Solutions, the award- winning provider of business systems, has developed web-based add-ons to Sage 200 for Jobs & Business Glasgow.
Jobs & Business Glasgow is an arms-length external organisation of Glasgow City Council and is responsible for delivering economic development activity.
“a great success”, according to Jobs & Business Glasgow Finance Operations Manager Margaret Monaghan. “The web-based purchasing order add-on has transformed the process, created a more robust authorisation process and given us a much greater degree of financial control,” she said. “As a
result, we are now introducing the web-based sales order add-on.” Eureka is one of the foremost Sage solutions providers. It helped Jobs & Business Glasgow apply the purchasing order add-on in May last year to replace a manual system. Jobs & Business Glasgow delivers
a range of contracts and projects to help equip Glasgow residents with
employment skills and works with the small business base to increase business start-ups. In the last year, its advisers have
provided more than 17,000 Glasgow people with one-to-one support, provided support to 305 of the city’s social enterprises and helped to create over 900 jobs through start- ups or expansions.
Varry McMenemy, Managing Director, Vitel and Past President of Glasgow Chamber of Commerce
efficiency industries will result in 120 new jobs by the end of this year. Potential business with new
and existing clients is expected to
see staff levels rise to over 200 in early 2015. By linking with Lucid PR,
Events and Marketing, which is also part of the Neptis Group,
Vitel will be able to offer a one-stop-shop service of business advice, marketing and PR expertise and multi-lingual sales facilities to clients.
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