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Alongside offering the very best ski resorts in Europe & Canada and a fantastic range of accommodation, it’s the Neilson team that really make the difference to our holidays. We’re here at every stage, whether you need help and guidance on choosing the right resort or finding out where the best slopes & après-ski bars are.
Award-winning service Our staff are the best in the business, but don’t just take our word for it. Our awards cabinet here in Brighton is filling up with trophies including the Telegraph Travel Award for favourite ski company, the Globe Travel Award & British Travel Award 2013 for best ski operator.
What you say We ask all of our guests for feedback at the end of their holiday on every aspect of their experience. During our 2012/13 winter season, 9 out of 10 Neilson guests rated our in-resort teams and chalet hosts as excellent or very good. We won’t be happy until every one of our guests are 100% satisfied.
Your award of excellence We continually monitor our customers’ feedback and use it to ensure our accommodation and ski school partners provide the best service and quality. Where you see an ‘Award for Excellence’, these partners have consistently exceeded our customers’ expectations, scoring 95% or more in overall happiness.
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