Important holiday information
holidays, spring breaks or poor weather conditions. Transfer coaches may be required to wait at airports for other flight arrivals. ‘Short transfers’ are categorised as any journey of 2hrs or under, based on approximate transfer times.
Resort development
Some of the destinations in this brochure are still being developed and even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Conditions, section ‘Circumstances beyond our control’ - for more information.
Local information
Please note that areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include for example the pistes, roads and mountains. You are responsible for taking reasonable care for your own safety and the safety of your party. Local events, religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times. To purchase or consume alcohol in USA you must be aged 21 or over. Generally, if you do look under 30 years old you will be asked for ID, so you should always carry photo identification with you that details your date of birth.
Early and late season/peak dates
During local or national holidays abroad, you may find facilities like ski schools & shops are closed or have limited opening / operating hours. If visiting a specific place is important to you, call your destination’s local tourist office direct. You may find certain facilities, such as restaurants or nightclubs, closed during your stay, perhaps for redecoration. These closures may affect facilities in your accommodation as well as in the resort, especially early and late in the season. At the beginning and end of the season some ski lifts may not be open and ski and public bus services may not be fully functional. If you are free to travel at any time and not tied to school holidays we would recommend that you avoid peak dates such as half term as many resorts are extremely busy.
High altitude ski areas
We classify any resort with a skiing altitude of 2400m or over or an area which has access to Glacier skiing as ‘High Altitude’.
Resort activities
Our brochure includes information on different types of activities, tours, excursions or establishments that you are likely to find in the local area. We do not own or operate any of these services. These are mentioned by way of a guide only, the information, availability and prices we include in our brochure are subject to change. If you choose to book services locally with the provider of any excursions and activities, we recommend you check your travel insurance covers any services you book and take part in and that you familiarise yourself with the company providing the services and any conditions that apply and literature/documentation you receive. Neilson does not recommend or endorse any particular excursions or activities available locally, except for excursions which are shown in our brochure as being ‘pre-bookable’ or which your representative may offer to book for you in your resort. Excursion days and times are approximate and all elements may be subject to change. Trips are subject to minimum numbers and weather conditions. Prices for activities mentioned in our brochure are per person and minimum ages may apply. Sometimes transport to the venue is not included and this is stated as such. Transport can be arranged locally for all participants who will need to pay for this in resort, the cost will vary depending on numbers. A full driving license must be shown for snowmobile activities and any other driving-based excursions. Please see our Booking Conditions for further information on excursions.
Smoking
Restrictive legislation against smoking in public places is becoming increasingly common in destinations worldwide. You may find your holiday resort operates enforced smoking restrictions in areas including, but not limited to, enclosed public areas such as bars, pubs and restaurants. Fines may be imposed for breaching regulations. To find out more visit the FCO website
www.fco.gov.uk
Driving
Laws, licensing requirements and age limits vary throughout the world. We recommend you check with your travel agent, or the relevant embassy or consulate.
Before you go Tickets
Tickets will be issued electronically, in person or via post when you book a holiday or at least 14 days prior to travel. If you book within 14 days it may be necessary to make arrangements for you to collect your tickets from our airport representative on arrival, or in some cases may be able to post or email your documentation to you, at your request, but if special delivery is required a charge may be applied.
Health precautions
You should take health advice about your specific needs as early as possible.
Visit the NHS Travel Health website for useful information:
www.nhs.uk/Livewell/TravelHealth.
Other sources of information include the following websites:
www.fco.gov.uk ,
www.hpa.org.uk,
www.nathnac.org your General Practitioner or a specialist clinic.
Customers travelling to worldwide destinations are recommended to seek advice from the sources mentioned above and, where recommended, obtain vaccinations or tablets for protection. In some cases, treatments for Malaria should begin well in advance of travel. Also check any medication you are taking/prescribed is permitted in the country you are visiting.
If you are visiting a European Union (EU) country you should obtain a European Health Insurance Card (EHIC) and take it with you when you travel. The EHIC can be obtained free of charge by completing an application form available from main Post Offices and from
www.dh.gov.uk/travellers. Please note, the EHIC is in addition to Travel Insurance, not instead of it.
Travel advice
The Foreign and Commonwealth Travel Advice Unit issues and frequently updates advice for those travelling outside the UK. You are advised to check this information before you go by accessing the latest Travel Advice on
www.fco.gov.uk, alternatively e-mail
traveladvicepublicenquiries@fco.gov.uk or telephone the Foreign Office Travel Advice Unit on 0845 850 2829.
Travellers with reduced mobility or disability
• Overseas Accommodation and Overseas Transport Arrangements
The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday.
Please note: if special arrangements need to be made for you an extra charge may have to be levied, this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you.
• At the Airport and Onboard Your Flight
If you have a disability, reduced mobility or special need that you require assistance with, either at the airport or onboard the aircraft please let us know as soon as possible. We would like to know if you have a pre-existing medical condition or recent injury, so that we can answer any questions and ensure there are no concerns about your fitness to fly. If you do not request this in advance the airlines and airports cannot guarantee that this service will be available, as there is a limit on the number of passengers with reduced mobility and the number of wheelchairs the airline is able to assist on the day with no pre-notification.
We recommend you contact us at the earliest opportunity, we need information regarding your need for assistance no later than 48 hours before departure, so we can inform the responsible Managing Body at the airport(s) and your airline. If your booking is made later, the airport/airline will make all reasonable efforts to provide the service required but cannot guarantee that this can be done successfully. Please let us know if you need any assistance at the airport or onboard the flight, such as, if you use a wheelchair, if you are visually impaired or require use of oxygen. Also, please note that if you are not self-reliant (capable of taking care of all your physical needs independently in-flight), a carer must travel with any passenger who does not meet the DFT (Department for Transport) code of practice definition of self- reliance. The carer must purchase a ticket at the same time.
Contacting our Special Assistance Team
For customers who require support or advice prior to booking, please contact us on 0845 070 3460. Passports & visa checklist
• British Citizen’s holding a 10-year UK passport (5 years for children), issued in the UK should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months).
• Non-British Citizen passport holders or British Citizens holding a UK Passport issued abroad or holders of British Subject Passports should contact the appropriate consulate or embassy for advice.
• Passport and visa regulations can change - check with your Travel Advisor or the relevant embassy well in advance of travel.
• Apply early: If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. If you are 16 or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK passport service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity.
• If a visa is required, don’t leave until the last minute – allow plenty of time.
• You may not be able to travel and insurance may be invalid if the names on your passport and travel documents don’t match. If any member of your party changes their name, we must be notified immediately so that we can change booking documentation.
• All passengers must ensure they have valid, acceptable passports, any required visa, any other documentation for both the final destination and any stop-off points en-route.
• Ensure advanced passenger information is submitted in advance of travel for all destinations, either via your airlines website or by following the instructions on your travel documentation.
• Failure to hold correct documentation or submitting incorrect details with advanced passenger information or visa applications may result in refusal of carriage or entry to a country. Neither we, nor the airline will accept liability if this happens.
• You may be liable to pay fines, surcharges, other financial penalty, costs (including the cost of an immediate return flight) and any other sums of any description, which are incurred or imposed by the airline or incurred by us.
How to contact the Passport Office: General passport enquiries should be directed to the Passport Office. Visit:
www.direct.gov.uk/passports or telephone: 0300 222 0000.
How to find out about visa requirements: The Foreign and Commonwealth Travel Advice Unit provides information about visa requirements and also provides contact details for relevant Embassy’s. Visit:
www.fco.gov.uk, alternatively e-mail
traveladvicepublicenquiries@fco.gov.uk, telephone the Foreign Office Travel Advice Unit on 0845 850 2829 or ask your Travel Advisor
Advanced Passenger Information - API
Under the UK Government ‘e-Borders’ scheme, Tour Operators and Airlines are required to collect biographical information contained in the section of your passport that can be read by machine (such as name, passport number).We refer to this as your advance passenger information and will pass this onto the e-Borders programme both prior to your departure from a UK Airport to all overseas destinations and on any journey to the UK. We are legally required to collect your advance passenger information – for details visit the UK Border Agency website:
www.ukba.homeoffice.gov.uk . You must provide this information before you travel. Please visit your airlines website and check your E-Ticket for more information including details of when your API must be submitted by. Failure to provide the required data may result in carriage being denied.
Visit
www.neilson.co.uk see your travel agent or call us on 0845 070 3460
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