Important holiday information
• Large multi-bedded rooms in chalets which are significantly more spacious than others in the same unit have been priced on the basis of 3 or 4 people sharing. This means that under-occupancy supplements will apply if just 2 people book these rooms.
• Bedrooms with two distinct sleeping areas are priced on the maximum occupancy of the room; under- occupancy supplements will apply.
• Accommodation can, at times, have a lively atmosphere, and facilities and entertainment may vary according to the mix and ages of guests in residence.
Neilson ratings
We have compiled a rating system for Neilson. This is based on the particular characteristics of each property, taking into account their facilities, general atmosphere, plus the distances to resort facilities. Our rating system enables us to give a useful reflection of property types in all countries. The rates are awarded from nnnto nnnnQwith a ‘+’ being awarded to those with a slightly higher standard. The nature of these ratings is subjective. They are compiled using the opinions of experienced Neilson employees in addition to a scoring based system.
Official ratings
Rating systems are an attempt to give a guide to the overall quality of properties. The official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards, so don’t assume that a 3 star hotel in one country is equivalent to a 3 star hotel in another. Official ratings are mentioned in the brochure descriptions where applicable.
Slope-side
Some of the accommodation featured in this brochure will enable competent skiers or boarders to ski to/from a property. Where this is possible, we place the word ‘Slope-side’ in the coloured bar underneath the property description. We have only added this where we are confident, combining normal snow conditions with past experience, that it is possible. Sadly, it cannot be guaranteed due to snow conditions and Neilson cannot therefore accept responsibility if conditions or your ability preclude you from being able to do so.
Accommodation and room types
When we mention room types in our brochure, in most cases you can expect to receive a room similar to that described below. Please note however that whilst room categories in different hotels may have the same or similar names, the criteria for their classification is likely to differ, as these are the names the hotels use and they do not have standard definitions. We do not always sell all room types at all hotels. When you make a booking we will pass on the details of the room type you have selected to the hotelier, but it may not always be possible for them to provide a room type/configuration exactly as booked. The following sections provide some additional information on accommodation and room types. In all types of accommodation described below, if there are less than the maximum number of persons in your own party, the room type may contain less than the maximum number of beds indicated.
Hotels and hotel rooms
The term ‘hotel’ is used to describe various types of accommodation and does not necessarily distinguish between local classifications such as ‘aparthotel’, ‘holiday village’, ‘holiday complex’. Hotel/Motel chains: sometimes hotels change the name of the chain through which they are marketed. If such a change occurs at your hotel you will only be advised if we believe it involves a significant change in facilities or standards.
Guesthouses
Due to the allocation on arrival nature of guesthouses, we cannot guarantee that more than 1 room per booking will be in the same guesthouse.
Italian properties
Due to recent changes in Italian tax law, for Winter 2013/14 holidays onwards, a daily ‘Tourist Tax’ may be charged. If charged, you would need to pay the hotel directly and the amount varies between approx. €0.50 & €3 per person, per day depending on the star rating of the accommodation.
Room information
• Twin and Double Rooms - a ‘Twin’ is a room with two single beds and a ‘Double’ is a room with a double bed. A double bed may be two single beds with double bedding.
• Austrian Twin - the term ‘Austrian Twin’ is used to describe two separate mattresses and bed linen on one large bed frame with a common headboard.
• Scandinavian Twin - Scandinavian twins refer to beds
with two separate mattresses and two separate bases sharing a common headboard - these can be made up as a double or two twins.
• Scandinavian Bunk - double bed with wall- mounted single bed above.
• Single Rooms - a ‘Single’ or ‘Twin for sole use’ is a room with one or two single beds. Single rooms are often smaller and may not have the same facilities or be of the same general standard as normal twin rooms.
• Rooms sleeping up to 5 people - room layout may consist of up to 5 separate beds or a combination of double, twin bunk, camp beds, sofa beds or rollaway beds. In some hotels these ‘extra’ beds may be only suitable for a child, but in other hotels there may be a reduction available for the additional adults sharing the room (see price panel for details). These rooms may not be any larger than standard twin or double rooms so space is likely to be limited and the room may be cramped. Where rooms do accept extra beds, some hotels may require an additional local charge to be paid which can vary by destination, please ask for details when you book. In most cases, extra beds for children are only suitable for children aged 12 and under. Though we will do our best to help, please note that we cannot guarantee the room configuration or type of beds that you will be provided with. Please note that if you book a multi-bedded room but your party is less than the number shown then the hotelier may allocate you a room with less beds when you check in.
• Suites/Junior Suites: A Suite and Junior Suite usually contain a lounge/living area. A Suite is likely to contain a separate sleeping area whereas in a Junior Suite the sleeping area may not be completely separate. Room layouts can vary by destination. Our descriptions of Suites/Junior Suites usually state the number of persons who can occupy the room type (e.g. 2-4 persons). If there are less than the maximum number of persons in your own party, the room type may contain less than the maximum number of beds.
• Annexes - Annexe accommodation will not necessarily be attached to the main part of the hotel or apartments. This may mean guests must walk to and from the main building. Where rooms are located in an annexe, this is mentioned in the property description.
• Meal service - Breakfast will be of the ‘continental’ type unless stated otherwise. In certain hotels, extended or “English” style breakfasts are available and may be at an extra charge. Many hotels are not necessarily used to catering for special diets, and therefore, if you have specific requirements, you may find that the choice is limited. This is particularly true of vegetarian meals. Vegetarians are advised to consider a self-catering or chalet holiday. If you are on half or full board it is possible that you may lose a meal due to your own particular flight times. We will include the most up to date information about meal service arrangements in our accommodation descriptions but occasionally arrangements will change.
• Baths may not always be full size and showers may not always have a shower tray or a curtain.
• Local Functions - many hotels can be used for weddings, conventions or local celebrations, even the smaller ones. Hotels will always try to ensure that guests are not inconvenienced but some disturbances may occur.
Studios and apartments
Studios - A ‘Studio’ is one room living-come-sleeping accommodation, usually with divan/sofa beds, basic kitchen facilities (usually two cooking rings and a fridge) and a shower room. Apartments - An apartment is self-contained with one or more bedrooms with twin/double beds, basic kitchen facilities (usually two cooking rings and fridge) and shower room. One-bedroom apartments usually have a separate living area. Apartment descriptions indicate the number of adults who can occupy an apartment (e.g. 2-4 persons).
This will not always mean that at the time of your stay the apartment will contain the maximum number of beds, if there is less than the maximum number of people in your own party. Beds in the living area may be of the folding type or sofa beds.
Cleaning - Is usually carried out prior to your arrival. No additional cleaning will take place during your stay. If you are staying in France you can pre- purchase a special service package available at a supplement. Ask your Travel Advisor for details. Important: You must leave the apartment in the condition that you found it. Failure to do so will result in a cleaning charge being made by the relevant property management and deducted from your deposit.
Visit
www.neilson.co.uk see your travel agent or call us on 0845 070 3460
Cabine - Is generally a sleeping area that is not fully enclosed and therefore cannot be described as a complete bedroom. It often has bunk beds and no windows. Common in France.
Linen charges- We try to ensure that bed linen is included in all apartment holidays offered in this brochure. However in certain apartments bed linen and towels are available as extras (i.e. not included in the basic holiday price). Where this is the case it will be stated in the individual descriptions and you may take your own. Please note that beds are not normally made up for your arrival unless stated.
Accommodation layout
Large hotel complexes may have low-rise wings or a number of accommodation blocks spread across large areas. These may be separate from and a few minutes walk to the main reception and restaurant areas.
Views from a balcony/terrace
If you would like a specific view, please be aware that rooms described as having a mountain or valley view may not have a full view because of trees or buildings blocking the view.
Entertainment facilities
These differ from hotel to hotel, so please read the descriptions carefully. A charge may be made locally for entertainment and the use of some hotel facilities. They are not necessarily included in the holiday price. Not all hotels provide entertainment, and the quality at those that do will vary. All sports and leisure activities are naturally subject to availability. The hotel may have a system restricting the number of times and hours of use of certain facilities to ensure all customers can enjoy them. Whenever we are aware of this it is clearly stated. You may be required to pay a deposit for some sports or leisure facilities which will be refunded upon the return of the undamaged equipment. Some hotels may have additional conditions before refunding the deposit (e.g. not to exceed the time limit of usage). If applicable, guests will be informed on arrival. Age and height restrictions may be applied by the hotel for certain activities and facilities. These are applied locally for the wellbeing of all customers and full details will be supplied when you arrive at your accommodation. For safety reasons some sports are not available to younger children or children without adult supervision. You should ensure all activities you wish to take part in are covered by your own holiday insurance. Some activities may be considered to be hazardous pursuits by some insurance companies.
Nights in your accommodation
Your check-in time and departure (check-out) time, is likely to be determined by the times of your flights. If you leave the UK on a night flight between 00:01 and 04:00 hours, the day of departure is deemed to be the previous day. In some cases, depending on your flight times, you may arrive at your accommodation in the early hours or during the morning. Your accommodation should be immediately available to you, and in this case this is classed as the first night of your holiday. If you leave the UK after 04:00 hours, arriving in resort the same day, your accommodation will usually be available from between 12 noon and 4pm. In all cases, delays may occur with check-in whilst your room is prepared for you.
Check out
Guests are normally required to check-out of rooms at the internationally recognised time of 12 noon on the last day of the holiday. However, there are some areas where a 10am vacating time is operated. On occasions there may be several hours to wait before the departure of your flight home. In such cases a room may be made available for changing and storing luggage. Sometimes hotels will let you keep your room but they are entitled to make a charge. This is not normally possible with apartments. If you are on Half Board, Full Board or All Inclusive it is possible that you may lose a meal owing to your own particular flight times.
Accommodation maintenance
Certain accommodation featured in this brochure is operational all year round. From time to time it will be necessary for certain facilities to be withdrawn for general maintenance purposes. Water and electricity suppliers may be interrupted whilst this essential maintenance is undertaken.
Cleaning The standard and frequency of cleaning and linen change can vary from resort to resort and property to property depending on general standards in resort and the rating of your accommodation.
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