Important holiday information
time of booking which pass you require where we offer a choice. If the pass offered doesn’t suit your requirements or is not offered for your age range, then, you should book upon arrival in the resort. First time skiers (complete beginners) should pre-book ‘Complete Beginners’ skiers or snowboarders packs so that everything is reserved and arranged for your arrival in resort. Some resorts charge a deposit for ‘handsfree keycard’ lift passes. We include this charge in the pre-book price unless stated otherwise. The deposit amount can usually be obtained by returning the pass directly to the lift pass office at the end of your holiday.
Proof of age/relationship
Please note that in some instances proof of age may be required to be shown either to the Neilson representative or to the lift pass office staff before a special price lift pass can be obtained. This usually applies to younger children who may be eligible for a free lift pass and reduced price passes for older skiers. Additionally some special offers are strictly for families only and proof of relationship and shared residence may be required.
Ski or snowboard tuition
We offer pre-bookable group ski and snowboard lessons in almost all our resorts. Lesson days and durations vary so always check the relevant ski pack panel for details. In the event of there not being enough people booked in to tuition classes to create a ski group, the tuition hours could be reduced.
Complete beginners ‘First Timers’
Book the ‘Complete Beginners’ ski or snowboard pack to ensure you will have everything you need - the correct lift pass, equipment and tuition will all be reserved and everything will be arranged for you, ready when you arrive in resort. It also represents great value for money - cheaper than booking these items individually or waiting until you get to resort. Please note that Complete Beginner, (‘Level 0’) packages are strictly for complete beginners. A supplement may be charged to participants considered too experienced for complete beginners classes to cover additional lift pass and tuition costs.
Children & ski school
Please note that while many ski schools advertise that they accept children, some from as young as 3 or 4 years old, it is the ski school instructors’ assessment of the physical & learning capacity of the individual child that determines whether they are able to join for the full duration of the advertised programme.
In the event of there not being enough children booked in to tuition classes to create a ski group, childcare would be provided.
BABYCARE CRÈCHE SKI
Non skiing childcare for babies and toddlers, usually between ages of 8 weeks-3yrs.
Non-skiing childcare for toddlers, usually from 2yrs upwards.
Outdoor ski and play for younger
KINDERGARTEN children, usually in a dedicated area - less structured than group lessons, normally an introduction to snow from a ‘play and slide’ perspective. Often has an indoor area for warm up and rest.
CHILD SKI SCHOOL
Ski schools which run group &
private lessons for children with more formal, snow based tuition.
Resort, ski-school & hotel-run childcare facilities
When travelling as a family on a skiing holiday you may wish to consider using some of the locally operated babycare, crèche & kindergarten facilities to free up some time for yourselves. The resort information pages & our website include basic details showing where there was a facility operating during W12/13 and of the approximate age range(s) catered for. We are unable to accept responsibility or give any guarantee for the standard of the facilities and qualifications of personnel employed at resort, ski-school or hotel run kids clubs, nor can we guarantee the accuracy of the information given. Inclusion of this information in our brochure / website does not mean that Neilson recommends the facility or has undertaken Health & Safety checks. Club(s) may not meet standards of similar facilities in the UK and you are strongly advised to remember that local standards and requirements in respect of such clubs may differ overseas. You must ensure that you are completely satisfied with the facilities and staff providing this service when you are in resort and before you enroll your child/children into the club and into the clubs care. Any prices and durations quoted are for guidance only.
Neilson offers 294 CHILD AGE RANGE
NEILSON STAFF RATIO SUITABLE FOR
SESSIONS AVAILABLE
LUNCH & SUPERVISION* INDOOR PLAY OUTDOOR PLAY SKIING
SKI SCHOOL DROP OFF/PICK UP EVENING CARE
RESORT OPEN ALL SEASON
4-23 months* 1:2
Non skiing kids
2-4yrs 1:4
Non skiing & skiing kids
Included Included Yes Yes No No
Yes Yes
Yes (when pre-booked) Yes
5-12yrs 1:8
Skiing kids
6 full days 09:00-16:30 6 full days 09:00-16:30 6 days 09:00-16:30 when not in ski school††
Included Yes Yes
Yes† Yes
Sleep club 2 x evenings, Sleep club 2 x evenings, 2 x evening activities, 7-10pm payable locally 7-10pm payable locally
payable locally Yes
Neilson Hotel Aalborg, Les Deux Alpes, France – pages 116-117 Yes
Yes
* Parents to provide nappies and wipes. † Ski school must be booked and paid for separately, see page 117. †† Includes ski school pick up & drop off.
CLUB PRICES 6 full days
SLEEP CLUB x 5 evenings
£260
£20 per evening, siblings £10
£230
£20 per evening, siblings £10
Please note that the prices above for the basic club participation only. Any lift pass/ski/board equipment/tuition to be booked separately. † If your child does not join ski school lessons a supplement of £65 per week is payable for all day supervision.
Neilson reserves the right to amend or withdraw offers, price and elements at any time and without notice. All are subject to availability and cannot be added retrospectively. Many offers may not be combined.
Complimentary room upgrades Where applicable and unless otherwise stated, offers of free room upgrades shown in the brochure will be determined by availability when you travel and your room will be allocated on arrival at the accommodation. If your room is upgraded, please note that this will not necessarily be to the next highest category featured in our brochure as we do not sell all room types at all hotels.
Honeymoons, anniversaries & birthdays Many hotels offer honeymooners and guests celebrating anniversaries and birthdays special treats such as fruit baskets, sparkling wine or free room upgrades (see also ‘room upgrades’ above). Where available, please note that the hotel may ask you to produce a marriage certificate in order to benefit from the honeymoon/ anniversary offers. You must also inform us at the time of booking.
2 For 1 offers Where 2 for 1 offers are featured in your resort or accommodation, these should be booked against one person for two items. Some dates may be excluded.
Lone parent savers When there is only one parent travelling, Neilson offers a Lone Parent Saver on all properties throughout the season. Your child (aged 2- 11 years on return travel date) will receive a 10% discount off the adult price when sharing a twin bedded hotel room with you. Offer limited to one child per adult booking and cannot be used in conjunction with any other offer or discount.
Private transfers At some properties you can opt to pre-book a private transfer to take you from the airport to your accommodation. This is priced for a return journey, per taxi (standard saloon size car or minibus may be provided) with a maximum of 3 people per taxi. Luggage space may be limited with 4 people on board which may result in an extra taxi being required when you get to resort – any charge for this will be passed on to you. In many overseas countries, taxis may not automatically equip themselves with child or baby seats. If a child or baby seat is required this must be requested at time of booking - if the service provider charges extra for this then this additional cost will be passed onto you.
Pre-bookable airport services
Airport Hotels - take the strain out of your journey and check in to an airport hotel the night before you travel. Rooms are guaranteed for late arrivals, allowing you to travel to the airport the night before, making it a perfect way to start your holiday.
UK Airport Parking Pre-book your airport parking and save time & money. We have negotiated competitive rates for on-site or off-site parking at 26 UK airports. Prices include complimentary transfers where the airport terminal is not within walking distance.
UK Airport Lounges Relax in an Airport Executive Lounge and start your holiday in comfort where you will enjoy a choice of soft drinks, tea, coffee, alcoholic beverages (excluding champagne), snacks, newspapers and magazines. Generally these are not available to families with children under the age of 12. For further information on any of the above and to book call 0845 070 3460 or visit
www.neilson.co.uk/essentials
Your accommodation Neilson chalets and lodges
Special dietary requirements Our hosts also have the advantage of being flexible in their meal preparations. They can prepare any special dietary requirements, be it a vegetarian, vegan, gluten-free and lactose-free option or a special favourite for the kids. These options will be delivered to the same quality as the regular menu at no extra cost. If you or your group have any special dietary requirements please notify our reservations team 28 days before your arrival to ensure your needs can be accommodated.
Children in chalets Children under 12 years old are welcome in all of our chalets but only when part of a group booking the whole chalet. Our experienced chalet hosts endeavour to provide balanced, healthy menus for younger guests, or simply smaller portions of what Mum and Dad are eating. It really is down to what your family would prefer, and this goes for meal times too. Please Note: In chalets or cabins without 3 or 4 bedded rooms, we will allow one discounted child place in units with 8-13 beds, or two discounted child places in units with 14 beds or more. Children cannot receive a child discount in conjunction with free places. Discount applies to the basic holiday price only, all other supplements and charges still apply. Further information and booking conditions can be found on pages 299-301. Children of all ages are accepted in all Neilson Lodges & Neilson-run hotels on all dates.
Things to note
• Smoking is not permitted inside any of these properties.
• A limited reception service is provided, usually between 08.00 and 09.30 and from 16.30 to 18.00. In addition to these times staff are on hand to provide assistance.
• Room service is not available.
• Neilson-run hotels have their own bars. Local licensing laws prohibit the consumption of duty-free and bought-in alcohol in the public areas.
• In Chalets, footwear is to be indoor shoes or slippers only - so please make sure you pack something comfortable.
• Our Neilson-run hotel does not feature in local Tourist Office publications and are not subject to official classification. This is because they are generally leased by us for the entire season and run exclusively for our guests.
Pre-book your lift pass, equipment & tuition with us to save £s
£200† Socials x 2 - local
payment depending on activity
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182 |
Page 183 |
Page 184 |
Page 185 |
Page 186 |
Page 187 |
Page 188 |
Page 189 |
Page 190 |
Page 191 |
Page 192 |
Page 193 |
Page 194 |
Page 195 |
Page 196 |
Page 197 |
Page 198 |
Page 199 |
Page 200 |
Page 201 |
Page 202 |
Page 203 |
Page 204 |
Page 205 |
Page 206 |
Page 207 |
Page 208 |
Page 209 |
Page 210 |
Page 211 |
Page 212 |
Page 213 |
Page 214 |
Page 215 |
Page 216 |
Page 217 |
Page 218 |
Page 219 |
Page 220 |
Page 221 |
Page 222 |
Page 223 |
Page 224 |
Page 225 |
Page 226 |
Page 227 |
Page 228 |
Page 229 |
Page 230 |
Page 231 |
Page 232 |
Page 233 |
Page 234 |
Page 235 |
Page 236 |
Page 237 |
Page 238 |
Page 239 |
Page 240 |
Page 241 |
Page 242 |
Page 243 |
Page 244 |
Page 245 |
Page 246 |
Page 247 |
Page 248 |
Page 249 |
Page 250 |
Page 251 |
Page 252 |
Page 253 |
Page 254 |
Page 255 |
Page 256 |
Page 257 |
Page 258 |
Page 259 |
Page 260 |
Page 261 |
Page 262 |
Page 263 |
Page 264 |
Page 265 |
Page 266 |
Page 267 |
Page 268 |
Page 269 |
Page 270 |
Page 271 |
Page 272 |
Page 273 |
Page 274 |
Page 275 |
Page 276 |
Page 277 |
Page 278 |
Page 279 |
Page 280 |
Page 281 |
Page 282 |
Page 283 |
Page 284 |
Page 285 |
Page 286 |
Page 287 |
Page 288 |
Page 289 |
Page 290 |
Page 291 |
Page 292 |
Page 293 |
Page 294 |
Page 295 |
Page 296 |
Page 297 |
Page 298 |
Page 299 |
Page 300 |
Page 301 |
Page 302 |
Page 303 |
Page 304