Travel information In flight safety
The safety and welfare of passengers is of paramount importance. While we wish to create a genuine holiday mood, we will deny boarding or impose additional conditions of carriage on any passenger who:
• is intoxicated and or disruptive. • found to be smoking on board our aircraft.
• makes an inappropriate remark. Inappropriate remarks are considered as any comment or statement made by a person, which indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person’s intent or reason for making the comment or statement.
Although we want you to start and end your holiday on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. We will deny boarding to any passenger who appears to be intoxicated or whose behaviour we consider to be disruptive. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense. We realise that some larger passengers, due to their size, often find that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise us or your travel agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or if you prefer, a wider seat in an upgraded class (where applicable). We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If you are purchasing extra seats due to your size, please contact us on 0845 070 3460 or your travel agent.
Smoking
Please note that whatever airline you fly with, all UK airlines have a strict no-smoking policy throughout the aircraft.
Your journey – care in the air:
We want to ensure your flight is as enjoyable and comfortable as possible. The NHS has produced a ‘Travel Health’ guide to air travel which can be found on their website at
www.nhs.uk This provides guidance on flying with different medical conditions. You will find helpful advice on how to prepare for the cabin air pressure and preventing dehydration. Here you will also find advice about Deep Vein Thrombosis (DVT), including measures that can be taken to prevent blood clots, such as wearing loose, baggy clothing and elastic compression stockings during your flight, also, drinking plenty of water and doing simple exercises, regularly from your seat
Seat pitch
We advise that the distance between the back support cushion of your flight seat and the back of the seat or other fixed structure in front of your seat will not be less than the minimum stated in the UK Civil Aviation Authority’s Airworthiness Notice No.64, issue 2 of the 29th October 2001 (26 inches).
Flight operation
Flight timings shown in this brochure are based on the 24 hour clock system. These timings, however, are provisional only and will be submitted for approval by the UK and overseas scheduling committees, and are therefore given for guidance only and are subject to alteration and confirmation. Our reservation system will show the latest timings for your flight. The right is reserved to substitute alternative airlines and/or aircraft at any time. All bookings are subject to the grant of licenses by the Civil Aviation Authority.
Airline (operating carrier) information
In accordance with EU Regulations we are required to advise you of the operating carrier(s) (or, if the operating carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the operating carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the airline, flight timings and/or aircraft type will not entitle you to cancel or change to other flight arrangements without paying our normal charges except where specified in our conditions.
Flight routing
A direct flight may touch down en-route for re- fuelling, or to pick up and/or drop off passengers. In these instances you are not normally required to disembark and the flight is still considered to be a direct flight. A non-direct flight may require a change of aircraft en-route while a non-stop flight will take you directly to your final destination airport without stopping.
Flight seat only
For those with their own accommodation, return flight seats are available at competitive prices subject to availability. Some transfers can also be pre-booked when purchasing a flight. Please call us for details or visit
www.neilson.co.uk
Changes to our Flight Programme To ensure we can offer you the best choice of flights at the most popular times of the year, we may put additional flights on sale under different flight codes not shown in the flight panel. We cannot guarantee these additional flights will not incur higher holiday prices and details of these prices will be advised on our website or by your Holiday Advisor. When we make available stays of beyond 7 nights, an extra flight charge of up to £399 per person may be applied to cover the expected loss we may incur from unsold seats.
Self-drive holidays
Driving to the Alps is one of the cheapest ways of getting to many ski resorts, especially if there are more than 2 of you sharing the car. France is the most popular self drive destination but Andorra, Austria & Italy are also manageable. Our self-drive holidays include Eurotunnel from Folkstone together with your accommodation. Take as long as you like to get to & from the resort, all we ask is that you arrive at & leave your accommodation on the same date as our flight arrivals.
Flexiplus Add Flexiplus to your booking to give you:
• Flexibility to take another departure if you should arrive early or late at the terminal.
• Priority boarding lane & dedicated check-in area.
• FlexiPlus lounge (open 6am-10pm) offering complimentary non-alcoholic drinks & light meals. Internet, fax & telephone services are also available.
• Dedicated parking spaces at the terminal if you are stopping off.
Easy to book
Simply call our reservations team, let us know your preferred departure date/time and which accommodation you would like, we’ll advise the price and make the reservation for you.
Further information
The terminal has a wide range of facilities where you can pick up items that you may need for your journey. The train journey time from Folkestone to Calais is just 35 minutes. Eurotunnel operates a ticketless travel system; we will send your 8- digit reference number with your final
documentation. Simply type this code in at the automated check-in lanes.
Please note: due to height restrictions, drivers of motorcycles & vehicles over 1.85m cannot use the dedicated parking spaces and thus the FlexiPlus lounge facilities.
Call one of our team for more details or to book.
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