Travel information Financial protection
All the flight inclusive holidays in this brochure are financially protected by the ATOL scheme. The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. Our ATOL number is 10794. From 1 October 2012, you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and ATOL Certificate go to:
www.caa.co.uk/ATOLCertificate
Airline change
Please also note however that the flight information shown in our brochure may change after publication. Occasionally it is necessary to change the airline used which may mean a flight shown as being operated by one airline is substituted by another airline and some services may change and you will not be entitled to any compensation. If you have paid a supplement for an upgraded service, this cost will be refunded.
Helping hand?
If you require assistance at the airport or on a flight, just make your request at the time of booking. Please see the ‘Before you go’ section on p297 for more information.
Carriage of infants (0-24 months) Your flight
Flight options and the effect on your holiday price The flight you choose will influence the price you pay for your holiday. When you book your holiday you will be quoted the current Adult/Child ‘holiday price’ which is the basic price inclusive of all applicable costs for the flight you choose. (This is with the exception of supplements for extra legroom seats or any other pre-bookable optional services not shown as being included).
Our brochure holiday prices will vary:
1. Due to where you fly from – our brochure prices are usually based on a selected flight from London Gatwick or Manchester but (depending on the destination) we can often offer a choice of flights from these airports and other regional airports at higher holiday prices.
2. The time of year/seasonality of your holiday – our brochure prices give an indication of the peak and off peak travel periods with higher prices at certain times of the year. Regional variations in the demand for flights from local airports on different dates also influence the holiday price you pay.
3. Day of the week and flight time – our brochure prices are based on the lowest priced flight/hotel combination.
Where we do offer a range of flights to a particular destination, on different days of the week or times of day, our brochure price will usually be based on midweek flight seats in lowest available fare class.
Scheduled flights - Booking confirmation
We offer international direct scheduled flights to many of our destinations. Some travel arrangements are only available on a request basis - where this is the case you will be advised at the time you make your enquiry and details of the arrangements on request will be shown on any provisional documentation we issue. Any arrangements that we advise you are on request are not confirmed or guaranteed and are subject to change (including price) until we receive confirmation from our supplier. This particularly applies when booking holidays using scheduled airlines. Once your flights are confirmed you will be issued with an amended invoice containing your airline locator in the ‘Travel Updates and Information’ section. For up to date information and quotes please call our team of experts on 0845 070 3460.
All holidays
The timings shown in this brochure are provisional are shown for guidance and will be submitted for approval by UK and overseas scheduling committees. They are therefore subject to alteration and confirmation. Our reservation system will show the latest timings for your flight. The latest schedule will be provided on your tickets and you should check these as soon as they are received. The right is reserved to substitute alternative airlines and/or aircraft at any time. All bookings are subject to the grant of licenses by the Civil Aviation Authority.
Pre-bookable flight services
We choose our airline partners carefully to ensure you receive the best service possible. These airlines all offer a number of pre-bookable flight services such as pre-flight seat selection, in-flight meal options and on-line check-in. These should be booked no later than 7 days prior to departure as within 7 days not all services will be available and different cut-off times apply by destination, airline and service. For example, if you have completed online check-in, it may not be possible to make any changes to services booked in relation to your flight. Please contact your airline directly or consult with your Travel Agent for more information.
Peanuts
Peanuts can be purchased on board many flights. The airline cannot guarantee to have a peanut-free environment onboard an aircraft and is not able to change or modify the cabin environment by individual passenger request.
Visit
www.neilson.co.uk see your travel agent or call us on 0845 070 3460 289
Infants must be over 2 weeks old to travel by air with most airlines but some may vary. Please check at the time of booking. The infant must either sit on an adults lap or occupy a car seat (infants must be at least 6 months to occupy a car seat). If choosing to sit the infant on an adults lap, please see ‘Your Holiday Price – Children’ for more information. If choosing to occupy a car seat, we recommend you contact the relevant airline for regulations for the car seat. Customers choosing this option will need to book a flight seat for the infant. The price of a seat for an infant will usually be the adult seat only price (but there may be discounts available). Ask your travel advisor at the time your booking for the current seat only price. It is an airline regulation that children aged 2 or over must occupy a seat. Children aged 2 or over on the RETURN flight must pay the appropriate child price of the holiday.
Infants baggage allowance on flights
An allowance of 10kgs is available for infants flying with most airlines and the baggage must contain specific infant necessities such as nappies, bottles and baby accessories and this may be packed as part of adult baggage/luggage or can be packed separately. Infant baggage allowance may vary with
other airlines Long haul flights
Time differences from the UK to North America mean that your flight will arrive up to 10 hours behind UK time. Also, flights to the West often arrive back in the UK, the day after they depart. For example: a flight departing from Calgary on a Saturday afternoon arrives in the UK on the Sunday morning. Please bear this in mind when looking at flight times on the flight pages. Any long haul flight is a tiring experience, although there are steps you can take to make your journey more pleasant, such as drinking plenty of water and wearing comfortable clothes. For heightened in-flight comfort, you could take a Premium Cabin upgrade, which are available on certain flights, just speak to the reservations agent when booking.
Ski & Snowboard carriage
Carriage of skis and snowboards is strictly limited on flights and subject to availability as space cannot be guaranteed. The cost to pre-purchase equipment carriage at the time of booking will vary by carrier. If you choose to book at the airport, the cost is likely to be higher (subject to availability as space can not be guaranteed). Dimensions & maximum weights also vary from airline to airline and should be checked with us prior to booking. Passengers who pre-book carriage of their skis and snowboards are guaranteed that in the event they are off loaded (due to aircraft weight restrictions), the booking fee will be refunded and the skis/snowboard will be forwarded to your resort at no extra cost. Should this not be practical, quality skis/snowboard will be provided by us in resort for the intervening period (one set per fee paid). For this reason, we do not recommend that you use a large ski/snowboard bag or hard case to carry both your equipment and clothing together as we do not replace clothing. You are responsible for the airport storage and costs of any equipment refused passage due to failure to pre-book aircraft space for your skis or snowboard. Please note: On scheduled flights, skis/snowboards count towards your total baggage allowance. If sports equipment is not pre- booked, excess baggage charges will apply. Sports equipment must usually be packed separately from other baggage, as these may need to be checked at check-in. We recommend that all your sporting equipment be insured separately, since more valuable or fragile items may not be covered by your insurance.
At the airport Check-in
If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility. If you fail to check in at all for your flight from the UK, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use your return flight to the UK. No refund can be made for any unused arrangements. When you arrive at the check-in desk for your flight, you will be asked for your ticket, passport and baggage. If travelling in a group, please make sure all members of your party are at the desk. Once you have checked in, you can move through to the departure lounge where you will find further information, including your departure gate number.
Important notice
You must check-in at least 1 hour prior to departure. Failure to do so could result in you being denied travel. Remember no calls will be made for your flight so please make sure that you are at the departure gate no later than 45 minutes before your departure time. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense. Thomas Cook Airlines regulations permit the in-flight consumption of alcohol purchased from the on- board bar service only.
Security
Please keep your luggage with you at all times. Never carry packages or presents for anyone else. Unattended luggage will be removed and destroyed.
Emergency exit seats
Please note, for safety reasons we are unable to allocate seats on emergency exit rows, to either disabled passengers or children.
Pregnancy
Regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.
Fitness to fly
You may need permission to fly from your doctor if you suffer from certain medical conditions, which may mean you also require assistance from the airline. Should you have any concerns about your fitness to fly please call us on 0845 070 3460.
Medical equipment: If you are carrying medical/mobility equipment, you must ensure that you have adequate insurance to cover the items for possible loss or damage.
Valuables: Please remember to pack any valuables including money, credit cards, jewellery, keys and camera equipment in your hand luggage and not in your suitcase
Baggage delays: Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if the recommended insurance is taken, you are covered for emergency purchases.
Hand baggage
The check-in agent at the airport will ask you to show your hand baggage. Only one item of hand baggage is permitted. If flying on a Thomas Cook Airlines flight, this should not be over 5kg in weight or bigger than 55cm x 40cm x 20cm in size. Please check requirements with your carrier if not flying with Thomas Cook Airlines. The low dose X-Ray machines used at UK airports to examine hand luggage will not affect photographic film. Hold baggage is subject to a higher dose X-Ray inspection and we suggest therefore that you pack your film in your hand luggage. Items such as knives, scissors, tweezers and laser pointers may not be carried as hand luggage. These should be carried as hold baggage only. Any such items or sharp objects will be confiscated if packed in your hand luggage.
Hold baggage: Your hold baggage must not exceed the stated allowance on your ticket. A charge will be made if the stated allowance is exceeded. Baggage allowances range from 15-20kgs for 1 piece and upto 25kgs for 2 pieces depending on time before departure and supplements paid for additional baggage. Individual items of luggage must not exceed 30kg for lifting purposes.
10794
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