Important holiday information
Holiday prices A guide to pricing your holiday
Our brochure is intended to provide a quick and easy way for you to compare typical prices between different holiday packages. We have shown in our price panels an accurate indication of our basic lead in prices but we do not over complicate our price panels with different charges, fees or supplements, particularly when we know these can change. We regularly review our prices and whilst occasionally its necessary to put prices up, more often our prices come down, so to help you calculate the best possible price just ask your travel agent, phone us direct, or visit our website for up to the minute prices. Holiday prices are influenced by many factors. The price includes current taxes (such as air passenger duty), aircraft insurance, security, fuel and other associated costs known at the time of booking. Our prices are affected by changes in these costs, along with changes in exchange rates, suppliers costs and economic trends (see section 'Extra Charges - before booking'). The guide prices we show are based on current charges and costs, we reserve the right to alter prices and introduce supplements - we'll let you know any applicable supplements and the total price of your holiday on enquiry.
To help you to compare our guide prices please keep the following in mind:-
• Prices are per person based on the number of adults sharing as given in the accommodation description (see 'What the price includes / What's Extra' for more details).
• The basic lead in price shown applies to selected departures within each date range (there may be a number of departure dates available between the dates shown which may carry higher prices than the lead in price).
• Child discounts are shown as a percentage and apply to all dates across the season.
• Our lead in prices are accurate at the time this brochure is produced but are subject to change and may go up and down.
• Accommodation supplements vary by the date the accommodation is occupied so may vary throughout your holiday.
Neilson price match
We aim to offer some of the lowest available prices for charter flight ski holidays in the UK. If you find your identical holiday cheaper than you can book with us then we’ll look to match it. The booking must be for a minimum of two full-fare paying passengers on an identical and bookable holiday featured in any other non-Thomas Cook Group Tour Operators brochure available at your ABTA travel agent (with the exception of special offer brochures). Holiday price comparisons will be between the total cost for the entire travelling party including flight and accommodation supplements, but excluding insurance premiums. We will consider all Price Match requests received but are under no obligation to reduce the Neilson holiday price. In order for accurate comparisons to be made, the holidays must be identical in all respects i.e. the same departure date and airport and the same accommodation (including room type and board basis). Flight timings must be directly comparable and departing no more than 2 hours before or after our flight. A flight must be either a day or night flight as appropriate. Holidays including scheduled flights, special offers, late availability prices, travel agents’ offers and group booking discounts are excluded. In cases where free children’s holidays are to be included in price comparisons, we would ask you to note the following: If your booking with us includes a free child place but the alternative holiday you have located does not, the appropriate child price applicable on that alternative holiday will be taken into account in the calculation. All ‘Price Match’ holiday requests must be supported by proof of availability at the claimed price at the time of booking.
What the price includes
• Accommodation - Prices are shown per person within the price panel for each property. For hotels, the price applies to each of the two adults sharing a room. Larger hotel rooms may have a minimum occupancy requirement of more than two adults and the price shown will be based on the higher occupancy. Apartment, cabin and studio prices are usually based on the maximum number of adults sharing the accommodation and for fewer adults under-occupancy supplements usually apply (see ‘Under Occupancy Supplements’ below).
• Meals – as described in the accommodation description. If you book half board, this means breakfast and dinner; full board - you will be provided with breakfast, lunch and dinner.
292
• Return flights- From a selected airport. The price of your holiday will be influenced by your flight selection and date for travel. See ‘Your Choice of Flight’ above or the Neilson website for full details.
• Assistance from a Neilson Representative or UK Duty Office 24 hours a day, 7 days a week.
• Return Transport between your destination airport and accommodation in resort is included for charter holidays. This will be in the form of a minibus or coach transfer unless otherwise specified in the accommodation description or confirmed on your invoice. You may find that your transfer is shared by customers from other tour operators and could make a number of stops en route. We have combined transfers in this way to ensure that you depart as swiftly and efficiently as possible. Please note, holidays using scheduled flights do not include transfers but can be added as an extra to your holiday.
• Taxes & Charges (known at the time our brochure is published)
- UK and overseas airport taxes/fees
- Air Passenger Duty (APD) - prices include current government APD. Destinations are categorised into four geographical bands based on distance from London. The rates are subject to change and are published on
www.hmrc.gov.uk. Our prices may go up or down if APD rates change after publication of this brochure.
- Aviation Fuel Costs known at time of booking.
- Charges for extra security, aircraft insurance, aviation and other associated costs.
• ATOL Protection Contribution (APC) – the price of your flight package holiday includes the amount of currently £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA who provides financial protection for your holiday in the unlikely event of our failure. The amount you have paid will be shown on your confirmation invoice.
• Luggage allowance: Your hand luggage and hold luggage allowances are independent of each other and cannot be combined together. Please refer to the Flight information page at the back of this brochure and the section titled ‘At the Airport’ for more information regarding hold/hand luggage.
• Hold Allowance: All our holidays include a minimum luggage allowance which will be advised at time of booking. (Some holidays include additional basic allowance at no extra cost, please see our brochure offers for details and check carefully at the time of booking). Infants travelling also receive hold allowance - please refer to the section titled ‘Carriage of infants’ for more information. When you book you will be offered the opportunity to increase your hold luggage allowance for an additional charge – this will apply to all travellers on your booking. If you do not require extra allowance, please ask your travel agent to remove this at the time of booking. Please note – additional luggage allowance cannot be added once travel tickets have been issued. Excess baggage charges will apply if you exceed your allowance.
• You are permitted to carry onboard a maximum of 5kg hand luggage per person (excluding infants) which cannot exceed a specific size/dimension as stated in our Flight section of this brochure (and on the Airlines website).
And what’s extra • Holiday Insurance - you MUST be insured.
• Meal supplements - where applicable are in the accommodation descriptions and price panels.
• Accommodation supplements – see section on ‘Your Accommodation’ on page 294.
• Optional excursions.
• Charges made by accommodation – see the section ‘Your Accommodation’ for more information about ‘Local charges’.
• Locally collected taxes (including arrival/departure taxes and entry visas where applicable).
• Accommodation Deposits - in some cases on arrival at self catering accommodation you may be asked for a deposit. This is refundable, less the cost of any additional cleaning, damage or loss. When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit.
• Excess baggage on aircraft - excess baggage charges will apply if you exceed your allowance and/or you take sports equipment (see ski/snowboard carriage below).
• Ski/Snowboard carriage - A charge of £35 to pre- book ski/board carriage applies on Thomas Cook Airline flights. Other airlines vary and any payment due will be collected on check-in. See page 289 for details.
• In-flight meal - for most airlines you will have the option to book and pay for an in-flight meal when you make your booking, although some airlines do not offer pre-bookable catering.
• Christmas and New Year Gala meals where not shown as included.
• Eurotunnel may be booked through us, see page 290 for more information.
• Apartment holidays only: bed linen, towels unless stated as included in the individual apartment description. Cleaning, except where you have pre- purchased a special service package.
• Ski racks and child seats for hire cars.
• European road tolls and levies for private or hire cars.
• Late booking fee - a charge will apply for all bookings made within 15 days of departure. The charge will be a minimum of £20 per person. You will be advised of the applicable fee at the time of booking.
• Credit card charges – prices advertised in this brochure apply to payment by cash or debit card. A charge will apply to payment by credit card - please ask for details.
• Possible surcharges - we reserve the right to surcharge, see our Booking Conditions for further details..
• Visa charges - you are responsible for paying the costs in connection with obtaining visas.
Under occupancy supplements
Prices in this brochure are usually based on at least two adults sharing the accommodation. If fewer adults share the accommodation than the number stated in each price panel, supplements will have to be paid. Infants and children do not count towards occupancy levels. Rooms for the single traveller are available at most properties on request. Contact us for further information and supplements where applicable (see also ‘Single Supplements’ in the Accommodation section of these pages for more details).
Child discounts To make your family budget go as far as possible we offer some great savings for children. At many properties a child discount will be available in certain room types, stated as a % off the adult price in the price panel. Look out for extra savings when you book!
Europe - A discount or special price is available to children in most properties when sharing a room with a minimum of two full fare paying adults. Child discounts or special prices apply to children up to and including 11 years old, as specified. The level of discount available off the basic price is up to 45%. In larger rooms a minimum occupancy of full fare paying adults may apply before a child discount is applicable.
Kids go for £1 conditions
There are a limited number of £1 child places available at selected properties when travelling on a charter flight. These places are obviously popular and go quickly, so make sure you book early. Please note that the second child price applicable at the time of booking still applies if the first child has a £1 place. A £1 child means you benefit from not paying the applicable child price for the first child. (The current selling price for
NEILSON CHALETS SELECTED EUROPEAN HOTELS SELECTED EUROPEAN APTS & CABINS 25%
up to 45% up to 10%
that child applies if no £1 child places are left or you have the option to choose to pay for the child in order to benefit from other savings or discounts). Just ask your travel agent, phone us direct or visit our website to check the current child prices. Please see below for the child price conditions.
Child price conditions
These conditions are in addition to the Booking Conditions shown on pages 299-301:
1. Children paying a child price, must share accommodation with at least two persons paying the full adult brochure price. (In some cases larger room types may require additional people to pay full adult price to be eligible for a child price. For example, some family rooms sleeping 6, may require up to 4 people to pay adult prices to be eligible for a child price).
2. Child discounts apply for children up to and including 11 years of age, unless otherwise stated in the hotel description, and apply to the basic adult price for air holidays. In the case of train or self drive holiday discounts or supplements apply after the child percentage discount amount has been applied.
3. Third and subsequent children pay the adult price.
4. Children qualifying for a £1 holiday are entitled to the basic accommodation, flights & transfer for £1 but
Pre-book your lift pass, equipment & tuition with us to save £s
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