BUSINESS WHY A GOOD TELEPHONE ANSWERING
In difficult times like these, a missed call may well mean missed business op- portunities and send out the wrong sig- nals about you. But at the same time, many small busi-
nesses such as independent locksmiths, find answering all of their telephone calls impractical, distracting and unproductive when they are out and about doing their job. So this can be a problem – but there is
a solution, which is already working very well for locksmiths across the country. ‘Call Miss Jones’ is a remote telephone an- swering service, which officially launched on 1st October 2010 from its base between Wrexham and Chester. Te business was founded last year by David Toner and Peter Belton - two highly successful SME entrepreneurs with impressive IT and ac- countancy skills who identified a niche market. Teir aim is to provide an inex- pensive solution to the problem of call an- swering faced by small and medium sized businesses – and indeed bigger business - across the UK. Peter told Te Locksmith, “At ‘Call Miss
Jones’ our aim is to make your life easier. We appreciate that good service begins and ends with people so one of our core values at Call Miss Jones is – the right people make all the difference. We know that our strongest asset is our people and we employ great people! We believe that employing the best sets us apart from the
enormous call centres. We work hard to ensure we not only recruit the best but we keep them too.”
Working well for locksmiths No surprisingly,
several locksmiths
now number among the company’s val- ued customers. Peter explained how the service works well for them – or any other business of any size. “Te business can simply divert their incoming calls to Call Miss Jones, to be answered in their own business name, in a professional, efficient and courte- ous manner. Te business is immediately conveyed details of the call together with any message, by e mail or text. Addition- ally, calls can be transferred to the busi- ness. So no calls are missed and poten- tial customers are not left high and dry. Urgent calls receive immediate response, messages are taken.”
Is it complicated? “Not at all,” Peter added. “Diverting
your calls to us is easier than you think. Tere are different options to suit the way you work. All your calls –engaged –over-
flow –second line – holiday - sick days - our technical department can assist you in every aspect of the divert. “Say we have answered one of your
missed calls, the caller has spoken to your ‘Call Miss Jones’ trained PA and been told that you’re in a meeting (or any other message we have been told to give.)
If
the caller is on your VIP list we can then route the call to your mobile or alterna- tive number you supply, or give a special message. Your PA is fully briefed on your business and understands it. If it was a sales call we don’t even bother you! If it’s a meeting to be arranged, we can even ac- cess your diary and book them in. “Moments after our PA takes the missed
call, you will receive an email or text mes- sage with all the caller details and a full message. Te caller has no idea they have spoken to a ‘Call Miss Jones’ PA. So far as they are concerned, that is your business, your PA. “We always tell customers - remember,
missed calls = missed customers! “Everyone thinks that carrying your mobile means you never miss a call,” Pe- ter added. “But that is not true: mobiles can often be out of service for various rea- sons so you can’t rely on always being in communication. Some people find phone calls a distraction when they are working and switch off their phones – only to find someone else has got the business. Peter suggested that locksmiths who
are interested should take advantage of their FREE two week trial service. “We guarantee you’ll be impressed. To
learn more about our free 14-Day Trial Offer, simply complete our form on the website or call us today and please men- tion Te Locksmith.”
www.callmissjones.co.uk 0844 310 1200
WWW.KEYZINE.CO.UK • NOV/DEC 2011 • 63
SERVICE IS VITAL TO YOUR BUSINESS The manner in which a business telephone call is answered speaks volumes about a business itself – so calls that remain unanswered give a distinctly unfavourable impression – and often lost business.
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